Hard drive I/O error 23 on read to sector  Dead Drive?

A customer brought a computer to me with a dead hard drive, or at least it seems dead.  Its an 80GB Western Digital hard drive from a Dell 8200.  Ultra ATA formatted (I assume) NTFS.  When I try to run GETDATABACK for NTFS I see an Error 23, unknown error on ReadLBA, for every sector.  Spinrite tries to access it but says theres something wrong with the bios or hardware.  Partition Magic fails saying that it cant read the partition table.  Ive tried this also using BARTPE.  

The puzzling thing is that the operating system and these programs will still recognize the drive, including when I attach it via a USB connection. I have used these programs a lot, and generally if GETDATABACK recognizes a drive I can recover the files.  Not this time.  Is there any hope for getting the files off the drive?

Alan SilvermanOwnerAsked:
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maybe a diagnostic shows up more :
http://support.wdc.com/download/#diagutils                        Western Digital

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or a data recovery Cy; Gillware is recommended :   http://www.gillware.com/      
Alan SilvermanOwnerAuthor Commented:
Thanks.  I finally sent a support request to Western Digital.  I saw the option on the site you put in above.  They haven't gotten back to me yet,  but at this point I think it's the only option.  
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