ej2371
asked on
trendmicro pc-cillin internet security 2007 installation windows installer error 2
hello i am having problems installing pc-cillin internet security 2007. before that i owned pc-cillin internet security 2006. the problem is when the installshield wizard first pops up it loads and then nothing happens. i tried everything going to trend micro website getting support, installing this: http://www.trendmicro.com/download/product.asp?productid=32. but then i called trend micro and got support i found out my problem was my windows installer was not working properly. if i click on run, type services.msc, go to windows installer, right click, click start, i get a message that says could not start the windows installer service on local computer error 2: the system cannot find the file specified. customer assistance gave me a link to download msi cleanup utility ( http://support.microsoft.com/kb/290301 ) and i get an other error to do with the windows script host that says the system cannot find file specified. i also tried installing windows installer 3.1 and it installs but i still have the same problem. please help.
p.s. i have windows xp service pack 2
p.s. i have windows xp service pack 2
Try temporarily disabling Windows Automatic updates, restart your computer and try again.
I suppose you could try reinstalling Windows Installer.
The directions on this page should help: http://support.microsoft.com/kb/324516
The directions on this page should help: http://support.microsoft.com/kb/324516
ASKER
i have already tried to install windows installer and it installs fine but i still have the same exact problem
Did you try disabling Windows Automatic updates?
ASKER
yes
ASKER
did not work
what happens when u try to start the windows installer service manually? what is the error message that you get?
you can start windows installer by going to start-->run-->services.msc
This is where it should point to by default: C:\WINDOWS\system32\msiexe
you can start windows installer by going to start-->run-->services.msc
This is where it should point to by default: C:\WINDOWS\system32\msiexe
PS: it would also be more helpful if you could go to the application and system event logs (start-->run-->eventvwr) and copy paste the relevant error messages that you find in those logs.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.