Cannot Reinstall Exchange SBS2003

vernoncowley
vernoncowley used Ask the Experts™
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sbs2003, could not start exchange routing engine error 1083. So uninstalled IIS reinstalled IIS. Tried to reinstall exchange thru cd1 setup. stuck in loop cannot stopp iis admin service. Seems as though its the smtp services that willl not stop. Cannot stop the service thru services.msc. Therefore round and round cannot reinstall exchange.
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Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

Commented:
You will need to follow the exact steps shown in http://support.microsoft.com/kb/320202

I did this just this past weekend with my own SBS, so it does work... but you do have to make sure you don't skip anything.

Jeff
TechSoEasy

Author

Commented:
HI Jeff
You are most probably right. I had to get it back to client first thing Monday so I reinstalled sbs completely as I felt it was the only guarantteed solution I had at the time. The original sympton was no email. Then we noticed IIS not installed, it was reinstalled thru add and remove programs and then this loop with the routing engine not starting and unable to reinstall exchange as noted in the original question.
2 questions do I give you the points you advise?
In your opinion what could have caused the initial problem as I have had a job explaining this the system is only a few month old.
Principal Consultant
Most Valuable Expert 2016
Top Expert 2014
Commented:
If IIS wasn't installed, then you did not complete the "Continue Installation" from the Windows Desktop nor did you complete the To-Do list which is part of the overall SBS installation process.

You MUST follow the documentation to install and configure an SBS.  See http://sbsurl.com/start (and http://sbsurl.com/start2 for R2 features)

So, if IIS was not installed, you had an incomplete "Complete" reinstallation.  (so to speak).  :-)

Jeff
TechSoEasy
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Author

Commented:
No that was  typo. Original problem IIS was not running and would not start. It was installed initiallly. This was a system that has been running for 3 months or so then one fine day. No email can't start IIS, then reinstalled IIS then the reinstall can't stop IIS loop when trying to reinstall exchange. Posted question ran out of time then reinstalled SBS completely. Still don't no what caused problem orginally. Now resolved through brute force but non the wiser.
Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

Commented:
Reinstallation of an SBS is not necessarily "brute force".  Okay, maybe it is... but truth be told, it's sometimes the ONLY way to get things running right.  Since there are so many dependent components in an SBS getting a correct installation is paramount to having it run smoothly for years to come.  Your course of action to reinstall IIS was probably misguided because you cannot just reinstall IIS without installing Exchange simultaneously.  (and vice-versa)  So you may have been able to resolve initially if you followed 320202, but now we'll never know.

Jeff
TechSoEasy

Author

Commented:
Do I accept as solution? Not sure how this works.
Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

Commented:
Well, I think there is value to this thread to keep in the PAQ (Previously Answered Question) database.  Since I am quite confident that the solution is that you need to install IIS and Exchange simultaneously, you should probably accept it.  Alternatively, you can request that the question be PAQ'd and your points refunded since you posted your resolution to the issue.  You would make that request in the Community Support Zone.

Jeff
TechSoEasy
Forced accept.

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