Event ID 1019 POP3 Connector

Is there something else after this message? There should be another one telling you a little more, especially since it's all working apart from one particular user.

No there is nothing else besides this message.

Go into the POP account at the ISP and see if there's an unusually constructed message waiting there.

No messages. Actually the POP3 pulling the messages down, but not delivering them. It just show that error with no explaination or other associated errors.

Best plan would be to double check the email addresses match on the account and the messages being sent.
Has it ever worked?
Did anything change recently to stop it working?

This is a brand new account.

Then it's even more important than ever to make sure that the grotty little connector that comes with SBS has the right address.
Better would be to spend a little bit of cash on: http://www.christensen-software.com/popcon.htm which eliminates the problematic connector. You've already spend more in cash troubleshooting this than the POPCON would have cost.
To show how bad the SBS POP connector is take a look at: http://support.microsoft.com/kb/885685.

The SBS one does not work perfectly fine in a number of situations. Jeff is biased because he's an SBS MVP and is therefore very much more skilled in troubleshooting this utility. What is a piece of cake for Jeff might well not be as easy for some people. If a user wants to place a question in forums with the SBS POP3 connector there are limits to who is able to respond well enough. Doing so with a POP3 connector from someone else has the advantage of letting everyone who knows SMTP help you. There is a nice clear demarcation line. The POP3 connector collects the mail and delivers it to SMTP. Clear cut. The POPCON product is a mere 50 euro's; hardly something to break the bank. If it was hundreds then I wouldn't even suggest moving off the SBS POP3 connector, but it isn't.

I happen to drink with enough MVPs, MS Staff and users to know that they firstly agree that the SBS POP3 connector isn't great and SBS MVPs who will suggest POPCON and POPBeamer. In fact, the SBS Diva herself supports the use of POPBeamer in certain circumstances. As you can see, I am not alone on this.

The SBS POP3 connector is most certainly NOT there to help small businesses transition to SMTP. The product was included because it was recognised that a lot of businesses simply cannot go to SMTP because (amongst other reasons) their ISP won't allow the traffic.

But, the original problem remains. So, yes, crank up the diagnostics and see what the other messages are.

czcdct,

When I post comments here I may often disagree with statements made by others, but I never make judgements about them personally.  You are welcome to disagree, but I ask that you please refrain from trying to characterize me or make any other personal statements because we have never met and therefore you cannot have any idea what I may be biased about or what might be a "piece of cake" for me.

Additionally, if I post something that is purely my opinion, I will always point out that the comment is not based on any factual reference.  This is especially true with regards to any statement I make about Microsoft.  So, when I said above that "Microsoft included the POP3 Connector as a convenience" it was not based on my opinion.  I do wonder where you got your information that "The product was included because it was recognised that a lot of businesses simply cannot go to SMTP" (or was that your opinion?)

Please see the FAQ regarding SBS 2003 here:  http://www.microsoft.com/windowsserver2003/sbs/evaluation/faq/email.mspx where you'll find the following:


      "Q.  When would I use the Microsoft Connector for POP3 Mailboxes?

      A. Many small businesses that purchase SBS 2003 R2 already use pre-existing POP3 mailbox accounts.
      After these businesses configure Exchange technology for e-mail services, they need a way to transition
      from their old e-mail addresses based on POP3 to their new addresses based on the Simple Mail Transfer
      Protocol (SMTP). The Microsoft Connector for POP3 Mailboxes provides an easy way to continuously
      retrieve e-mail sent to pre-existing e-mail addresses and deliver it to the new SMTP ones. Users can now
      view all of their mail from a single, integrated Inbox in Outlook 2003. Use of the POP3 connector also
      assists in better filtering for unsolicited e-mail because message delivery is controlled by the Exchange
      server, not by client computers."


(The FAQ for SBS 2000 actually said it a bit more directly, "The SBS POP3 connector is supplied as a transition tool or a "next best option" to SMTP, the most commonly used mail server on the Internet."  --- reference: http://www.microsoft.com/technet/prodtechnol/sbs/45/evaluate/faq.mspx).

With regard to the SBS Diva herself:  You seem to have misquoted Susan Bradley's "support" of POPBeamer.  I know Susan quite well, but since I haven't asked her about this directly, I would never want to say what she does or doesn't support.  So for now, I can only look at what she's written about the subject.  And, yes, you qualified your comment with "certain circumstances" but if you read the couple of articles on her blog that she mentions POPBeamer, she always states that it's better to not use a POP3 Connector at all.  

From:  http://msmvps.com/blogs/bradley/archive/2007/05/31/using-pop-connector-with-at-amp-t-yahoo.aspx

      "Bottom line if you use pop to pull in your email on your SBS network from an AT&T/Yahoo account that
      got this notification, you will no longer be able to use the Microsoft supplied POPconnector as it does NOT
      support secure pop.  You will need to purchase popbeamer.com or some other third party pop connection
      program that supports this protocol.  Microsoft does not.

      Or, even better, move to full SMTP and use www.exchangedefender.com in front of your systems."

From:  http://msmvps.com/blogs/bradley/archive/2005/04/04/40942.aspx
    "What's the Best POP3 Connector?"

      "SMTP instead"


Drinks or not... I don't think you'll find ANY MVP or MS Staff that would think that the SBS POP3 Connector or any other POP3 Connector is "great".  So I have no disagreement with your statement about that.  There ARE suggestions for alternatives, but I think you'll find that those are only made because for some crazy reason a business owner is insistent on keeping a POP3 account.  Or there may be a couple of email accounts on another mail server in another domain that you want to pull mail from, but don't have control over the domain itself.  That situation happens to be the ONLY time I recommend using a POP3 Connector because I think it's better to use that then to configure those additional EMail accounts in Outlook directly, but it's used in addition to your own domain's SMTP running through Exchange.  In those instances, I recommend EFS (http://www.chimeracomputing.com/) which happens to be 50 euros less than POPCON... it's FREE!

But your example of an ISP not allowing the traffic doesn't hold water because there are very good and reliable ways to work around that.  Sembee's written a very good response to that and just about any other reason people say they can't switch to SMTP:  http://www.sembee.co.uk/archive/2006/11/10/28.aspx

Lastly, I have no problem at all with someone that disagrees with me and my opinions about technology and business solutions.  So, please feel free to respond if you don't agree with anthing I've said.  But please remember that personal attacks or characterizations of any kind are not tolerated on EE.

Jeff
TechSoEasy

Diana,

First, I'm sorry that the previous post was not really related to your question.

Secondly... it seems as though you've encountered this exact problem before and solved it yourself by recreating the AD account:  http:Q_21237024.html

Jeff
TechSoEasy

You should read the start of my post properly; it was actually a compliment on your abilities. Calm down a little. I am after all one of those 700 contacts you just added to your MSN Messenger list and I've been one of those 700 for over six years, just to give you an indication of how long I've been working with this old stuff............

Sure, SMTP is the best and sure, MS wrote that but I can assure you, the writings are not the be-all and end-all of these things. Way back when, Microsoft assumed that everyone could switch to SMTP as easy as pie. ADSL didn't exist in mainstream, there was a lot of dial-up going on. Look back on the history and see where the technology has been, where it has swung to and back from and where it's going. The POP3 Connector never was a pure method to get off POP3 and onto SMTP, it isn't now and with the roll out of other Microsoft products, never will be - sadly in my opinion but it's hardly Microsoft's problem.

I'll not get into a catfight on who knows person x better. Now you're in the SBS MVP community you'll get to know everyone better in any case and also take delivery of some particularly tacky logo'd clothing.

I can recreate the account, but I would rather not, if possible. The 1019 is not preceded by any other messages. I know that usually it is, that is why I'm confused  as to how to resolve the problem. I know the mail is working to the webserver. I know the POP3 is picking it up, after that I don't know what Exchange is doing with her mail. I don't want to add another connector if I don't have to, because POP3 actually works all right. I'll try using Outlook Express and go from there.

Diane

Okay... that's a good next step.  

But then you should continue on with the steps outlined in http://support.microsoft.com/kb/885685.

May I ask why you are resistant to recreating the user account?
Also, how many other POP3 accounts are configured on the connector?

Jeff
TechSoEasy

I disagree.  The suggestion I made above recommending that the account be recreated would solve this problem.

Jeff
TechSoEasy