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Terminal Services Profile Problem

Medium Priority
Last Modified: 2013-11-21
Hello, I am a member of my company's Help Desk and I have a problem.  I have a user who logs into a server remotely using Terminal Services.  Recently, as of two weeks ago, the user has not been able to use Crystal Reports within this server.  Whenever he goes to open the report, when normally a screen would appear for him to enter information, it freezes and does not respond to anything besides exiting out of the program.  I tried to troubleshoot this by refreshing his session on the server, which did not help.  I have also checked his profile in the Active Directory to see if there was anything odd but found nothing.  I have also tried different reports with the same results.  This works on any other profile however which led me to believe there was something odd with his TS Profile.  I checked on where the profiles are stored when they are created and I found out that his did not exist.  I went to the Network Administrator and asked if he could create a profile for him because it was apparently not automatically creating itself like it is supposed to.  A profile was created and we directed the path in Active Directory to load the profile to it's location.  I had the user shut down his machine, restart, return to TS, and attempt to access any reports and the same problem occured.  I checked his TS Profile and it was there, but no information or settings were being transfered to it.  I have had the Network Admin double check his profile in the Active Directory and check the permissions on the Profile and everything matches what everyone else has.  The Network Admin pointed me towards here to attempt to find a solution for the problem we are having.

So what I really need to know is
1. Would there be any reason why the profile wouldn't automatically create itself?
2. Is there a way after manually creating the profile to ensure that his information and settings link over to his newly created profile.

Extra Information:  The Terminal Services servers are Windows Server 2003 R2 Standard Edition and the Operating System is Microsoft Windows XP
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Kurt ReinhardtSr. Business Intelligence Consultant/Architect

Is it only one report that won't work or all reports?  If it's just one report, then there's a high likelihood it's corrupt.



None of the reports are working for him, but they are all working for everyone else.
Kini pradeepDevelopment Manager
could you install Regmon and fileMon and then try running the crystal reports. check what they register . are there any errors reported in the eventviewer of the terminal server ?

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I checked the Event Viewer and there is no error regarding the user or his profile or anything out of the ordinary.

I will check with the Network Admin about installing Regmon and FileMon because I cannot install anything on it without their permission.

Could there possibly be an error within the Active Directory in which his profile is corrupt and that could be the reason a TS Profile is not being created?
Have you tried simply dropping the user from Active Directory and recreating him/her?
I would simply blow away his profile and recreate it.


I haven't tried this as of yet, but I will do so as soon as I get some time today.  I will post back with results.  


Update: I haven't been able to attempt this as of yet due to unforseen circumstances.  I will get back to all of you as soon as I can.  I apologize for any and all waiting you have done with this matter and waiting to see if it is resolved.
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