cant view website

Posted on 2007-07-19
Last Modified: 2013-12-08
help i have user that cant log in to this website
and i can opened it fine with my laptop  and all the other pc's. he had IE7 i uninstalled it and same problem and i reinstalled IE7 and same problem. also if he wants to go to that site he need to type the ip address and not the name of the website. but on all the other computer it works fine. thats a first first for me i never seen this problem before...

Question by:xcsvx
    LVL 18

    Expert Comment

    Open a cmd prompt on his computer, and ping  does it resolve the ip address and succeed?  He can access other websites ok?
    LVL 97

    Accepted Solution

    Greetings xcsvx !

    1. Clear your DNS cache.  Go to Start > Run and type CMD
    and hit OK.
    At the command prompt, type ipconfig /flushDNS
    and hit OK.

    2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

    3. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

    HOSTS file is located in
    Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
    Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
    Win 98/ME     =     C:\WINDOWS

    It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    4. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.

    Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.

    Also, under Security tab, add the website to your trusted zone.

    5. Check if antispyware, antivirus, or firewall is blocking the website.

    6. Uninstall and reinstall the Network Interface card.

    Best wishes, war1
    LVL 4

    Expert Comment

    disabling antivirus (esp norton)
    use public proxy
    lower down the privacy content (IE browser setting)
    and make sure u did check the restricted or blocked site in ie setting also ;)


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