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e-mail error

nyamauchi
nyamauchi asked
on
Medium Priority
965 Views
Last Modified: 2007-12-19
i have a user who is e-mailing thru the pop e-mail and he is getting this error message.  (OX80042109)  He cannot send or receive e-mails.
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CERTIFIED EXPERT
Top Expert 2008
Commented:
Greetings nyamauchi !

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll. Also go to Start > Run and type regsvr32 OLE32.DLL

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6.  Check with email provider Tech Support to determine if server is having trouble.

7. Check if DBX file is corrupt. Perform a repair with
Outlook Express Repair Tool - free 30 trial version
http://www.nsware.com/Repair-Tool-for-Outlook-Express.htm

8. Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

9. Repair or Reinstall Outlook Express.
http://support.microsoft.com/kb/263837

Best wishes, war1

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