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HP 5550 Partial Printing

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Last Modified: 2013-12-15
I'm using an HP DeskJet 5550 as a shared printer.  On the computer where the printer is local (via USB), intermittantly, when you print, only a portion of the image or text file will print -- then the page ejects as if the job is finished.  No error messages.

What's interesting is that on the computers that are using the printer as a network printer, the print jobs come out fine.

I've tweaked the printing options (spool, print immediately, print direct) but the problem persists.  I've completely removed the software, deleted port assignment, downloaded the most recent installer from HP, and reinstalled.  Problem persists.

The problem seems like a memory error in the printer -- but as the other networked PC's arent' having the problem, I have to conclude that there's a problem with the local setup.

Any ideas?
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Commented:
Did you check the paper size on this computer? With a different paper size, the page just prints partial.

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If you have not allready done so, check the following
-in the printer: does an option exist like 'page protection' , if so mark it checked
-on PC : spool, rather than 'print directly'

Author

Commented:
Page size is fine.  I checked for page protection, but there is no such option for this printer.  
You could try let the 'I/O timeout' have a higher value (valid interval: 5-300sec)
Can be changed in the I/O menu, see page 63 in
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00134099/c00134099.pdf

Author

Commented:
Sorry for the confusion, but I'm working with a HP DeskJet 5550 vs a LaserJet 5550.  The DeskJet 5550's available options are limited compared to the higher end Laser 5550.  
Commented:
There are 2 places to check the paper-size settings. Did you check them both? And also applied before clicking OK? (at the printer properties, you have a button for default settings, where you can correct the paper size, and there should also be a tab with device settings where you can set the paper size. If one of them is different, it could have the effect as you describe.)
And is it only with the same document you tested it with? Could also be a document related or text-editor related problem.

Author

Commented:
I'm punting on this one.  Printer is used by a non-profit and they've had it for 4-5 years.  I'd say they got there $100 worth.  I hate to waste time on a cheap piece of equipment -- if it weren't for the mental challenge and not wanting the thing to kick my butt, I'd have given up 15 minutes after looking at it.  

Thanks to those of you who offered advice.  Salute.
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