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Blackberry syncing problem with Outlook running on Windows SBS/Exchange

I have a client who recently acquired a Blackberry.  For some reason it won't sync with Outlook.  Outlook is running on a machine that is off of a Windows 2003 SBS domain server.  I looked up some of the articles on both Blackberry.com and Microsoft.com and it talked about repairing the folder.  The problem is the folder is running on the Exchange Server and I don't know exchange that well.

The error when we try to sync is "Function startup Failed", this happens when trying to sync with anything in Outlook.  
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etinker
Asked:
etinker
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You probably want to try just recreating the user's Mail Profile though.  To do that, have the user log into their machine and with Outlook CLOSED click START > Right Click E-Mail > Properties > Show Profiles.

First, copy the user's profile to back it up, then delete it.

Log out of Windows and then log back in and open Outlook.  SBS should configure the profile automatically.  If not, then the workstation was never joined to the network properly using http://<servername>/connectcomputer.  If that's the case the following steps should be taken to properly join it to the network:

At the client machine:
1.  Log in with THAT machine's LOCAL administrator account.
2.  Unjoin the domain into a WORKGROUP
3.  Change the name of the computer (this is not an option, you must use a name that is unique and hasn't been used before on your SBS)
4.  Delete or rename the following directory C:\Program Files\Microsoft Windows Small Business Server\Clients
5.  Delete the following Registry Key entirely:  HKLM\Software\Microsoft\SmallBusinessServer
6.  Make sure that the network settings are configured to get an IP address automatically (DHCP enabled)
7.  Reboot

Then on the server, from the Server Management Console:
1.  Remove the client computers if it still shows in the Client Computer screen on the Server Management Console
2.  Add the client with it's NEW name using the Setup Client Computers wizard

Then, go back to the client machine, log back in with the local Administrator account.
1.  If there is more than one network interface, make sure that the only one that's enabled is the one connected to the SBS.
2.  Open IE and enter http://<servername>/connectcomputer in the address bar
3.  Supply the domain Administrator credentials when requested and assign appropriate user to the machine
4.  After the machine reboots the second time, log in with the assigned user's credentials to complete the process.

Outlook should then auto-configure properly.

Jeff
TechSoEasy
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etinkerAuthor Commented:
Thanks guys, I haven't been into see the client yet, I'll give out points when I get to working on this.

Erek
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You're welcome, but it's only "guy".  :-)

Jeff
TechSoEasy
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etinkerAuthor Commented:
Yeah, I saw that.  I am working on this problem now.  I'm looking through the solutions from every 'one' of you on your team. ;)  Right now I just tried reinitializing the user on the domain.  Didn't make a difference.  It's not the exchange server, because I logged in from another computer and was able to sync her data.  So I need to figure out what's holding back this computer.
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etinkerAuthor Commented:
In short, I think your second solution is gonna do the trick.  I am working it now,  if it works I shall award you the points.  
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Yeah, it should.  I just created a visual how-to for that which you can find here: http://sbsurl.com/rejoin

Jeff
TechSoEasy
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etinkerAuthor Commented:
Thanks Jeff.   You make it look SoEasy.  ;)
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
So they say... ;-)
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