Citrix resolution degradation problem

Posted on 2007-07-20
Last Modified: 2008-02-01
Could someone please help:

We have been having a problem where every now and then with Citrix Presentation Server server 2003 sp1, where users resolution settings are degraded. This degradation can make writing in adobe documents just black lines. More often than not, restarting the session will resolve this problem temporarily. I have checked the Farm settings and the max memory for each users graphics is now set to 8192 (previously lower but I have increased this to the maximum). It is set to notify users of degradation once this buffer limit is reached (but users say this does not happen). Is there anything else I can try or a setting I've missed?. There are only 4 users using the server - 3 only use office/adobe, 1 uses a couple of other programs (slightly more graphics intensive) and this is the user that is getting the problem.

Thank you
Question by:cocoged
    LVL 10

    Expert Comment

    Which version of Citrix Presentation Server are you running (including Citrix hotfixes and rollups), and which version of the Citrix client are the users running?  You said you checked the farm settings -- are the servers properties configured to use the farm settings, or is the "use farm settings" box unchecked and set to something else for the graphics/speedscreen options?

    Author Comment

    Thanks for the response.....
    It's running and the clients are using v10 for the client. The servers properties are configured to use the farm settings with the "use farm settings" box checked.

    LVL 10

    Accepted Solution

    There is a rollup for 4.5 that just came out yesterday (4.5 Hotfix Rollup 1)  The issue you're experiencing can be set using a policy.  It'll allow switching to lower resolutions for limited bandwidth (such as using wireless or dialup in spotty areas).  If you have this set as a policy to enabled, you may want to set it to disabled.  I think the setting is near the bottom within the Citirx policy.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Suggested Solutions

    #Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now