Citrix resolution degradation problem
Posted on 2007-07-20
Could someone please help:
We have been having a problem where every now and then with Citrix Presentation Server server 2003 sp1, where users resolution settings are degraded. This degradation can make writing in adobe documents just black lines. More often than not, restarting the session will resolve this problem temporarily. I have checked the Farm settings and the max memory for each users graphics is now set to 8192 (previously lower but I have increased this to the maximum). It is set to notify users of degradation once this buffer limit is reached (but users say this does not happen). Is there anything else I can try or a setting I've missed?. There are only 4 users using the server - 3 only use office/adobe, 1 uses a couple of other programs (slightly more graphics intensive) and this is the user that is getting the problem.