windows AD design, Exchange and VLANS for multiple call centres in same building. help please?
Hi all,
We are an outsourcing company providing call centre's and hosting services.
our main building has just over 10 call centres supporting 20-40 seats in each one.
this is also the site of our small data centre.
we have a domain structure as follows:
company.local
servers infrastructure at this level |
core management at this level |
|
- - - - - - - -- - -- - - -- - -- - - - -- - -- - - - - - - - - - - - - -- - - - - - - - - - - - - - - -- - - - - - - - -
| | | | | . . . . .
| centre1.company.local centre2.company.local centre3.company.local etc....
|
company staff (management,it support,sale,directors)
Each division will be on seperate vlans, server infrastructure on sepearte vlans too
Echange - if we were to give each centre email services where would we place exchange? and can it be set up for seperate public domains - eg. user1@company1.com user32@company5000.co.uk etc...
Please let me know your thoughts on the set up and if you can reccommend any improvements changes?
Many Thanks!
We are an outsourcing company providing call centre's and hosting services.
our main building has just over 10 call centres supporting 20-40 seats in each one.
this is also the site of our small data centre.
we have a domain structure as follows:
company.local
servers infrastructure at this level |
core management at this level |
|
- - - - - - - -- - -- - - -- - -- - - - -- - -- - - - - - - - - - - - - -- - - - - - - - - - - - - - - -- - - - - - - - -
| | | | | . . . . .
| centre1.company.local centre2.company.local centre3.company.local etc....
|
company staff (management,it support,sale,directors)
Each division will be on seperate vlans, server infrastructure on sepearte vlans too
Echange - if we were to give each centre email services where would we place exchange? and can it be set up for seperate public domains - eg. user1@company1.com user32@company5000.co.uk etc...
Please let me know your thoughts on the set up and if you can reccommend any improvements changes?
Many Thanks!
I wouldn't use separate Active Directory domains at all.
I would create a generic NETBIOS name at company.local and have all the users who work for different contracts log on using their UPN rather than domain\user formats. That keeps everything separate.
Doing it the way you've drawn out costs a hell of a lot of money in server infrastructure, less if you're running VMware but it's still a lot of instances. You need two GCs in every single domain so my suggestion means two servers/licenses and your idea requires at least four, even for just one customer.
I would create a generic NETBIOS name at company.local and have all the users who work for different contracts log on using their UPN rather than domain\user formats. That keeps everything separate.
Doing it the way you've drawn out costs a hell of a lot of money in server infrastructure, less if you're running VMware but it's still a lot of instances. You need two GCs in every single domain so my suggestion means two servers/licenses and your idea requires at least four, even for just one customer.
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