We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Caseware on Citrix memory & cpu usage

vdlict
vdlict asked
on
Medium Priority
940 Views
Last Modified: 2010-07-27
Hi,

we want to run Caseware on our Citrix servers.
Yesterday, when testing we saw the memory consumption going up to over 200.000K.
Once the concerning customer file was closed, the used memory went down again.
We have 4G available on our TS servers where we now have a memory usage of about 1.5 to 2G.

Is there anybody out there that uses caseware on Citrix and what are your experiences?
What memory & cpu is consumed by caseware and how many instances have you running on what type of server (mem footprint)?

Anything we should be aware off?

Thanks !
Comment
Watch Question

Commented:
We use Caseware on Citrix and this has been a common problem  (running 4GB of RAM also).  We've recently upgraded to CW 2006 and that has helped somewhat but it is still a memory intensive program.

Commented:
I just read your post again and noticed the memory amount you gave.

is that supposed to be 200K?

or 200,000K?

Most caseware files of ours that open take up about 20,000K to 30,000K when looking at the CWIN32.EXE process
We just started running Caseware and it is aborting a lot under Citrix.  I suspected memory.  We have 4 gig on our terminal servers and they are very active.  What memory capacity does anyone recommend?

Commented:
I recommend as much as you can get depending on how many users you want to get on your servers.  Of course if you are running Windows 2000 Server or Windows 2003 Server Standard edition the max you can use is 4 GB.  If you upgrade to Enterprise Edition you can go up to 32 GB.

see here for more info on that: http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx

Because of the price of Enterprise Edition though it may be more cost effective to just add more servers and know that you won't be able to get many users on the server depending on what you are running
Commented:
We contacted our reseller for this problem and apparantly, there is a beta version 2006.5 v326 (should be official now) that cleared the memory problem.
Instead of using up to 219MB of memory after opening 5 files, it now only uses 69 MB.
So it's a huge difference !
We are now going to test and see if our servers can handle the cpu but i'm not as worried anymore as i was before :)

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
That's good news.  I am on 2006.5 v315 and after monitoring for a while I don't see Caseware as taking that much memory.  My largest memory users are Lotus Notes and a document management application named Doc-it.  As mqcIT said 4 gig is the limit as we are running 2003 Standard.  I was considering adding a 3rd server anyway so it looks like that is going to be my solution.  

Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.