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HP LJ Driver Corruption? -- "The printer has not yet responded, but the Microsoft Office program may be able to proceed without printer information. Do you want to wait for the printer? yes/no"

Posted on 2007-07-20
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Last Modified: 2013-12-15
Running XP Pro (sp2) and Office 2003, I get this error message:

"The printer has not yet responded, but the Microsoft Office program may be able to proceed without printer information. Do you want to wait for the printer? yes/no"

whenever I try to print a document in Word. Or rather, i get the error message about 10-15 seconds after giving the print command. If I select "no," then I get a printer dialog with no printer selected, even though the default printer is installed and available. I then scroll to the default printer and continue (successfully) with the print job.

All other applications have a similar delay in printing, but no error message is given.

I have done this:

-- Stop/Start Print Spooler Service
-- Deleted default printer
-- Using "Server Properties" command in Printers & Faxes, I delete the driver of the offending printer.
-- Stop/Start Print Spooler Service

This will sometimes solve the problem for a while, but not forever. If you Google for the error message, you'll find hundreds of mentions of the problem, but no clear explanation of what is happening or how to fix it. If it's registry corruption, then if I knew where the entries were, I would manually edit the registry. It can't be driver corruption (at least not at installation), as I'm using the latest drivers from HP's site (the printer is a Laserjet 4200).

This is making me crazy. I print dozens or hundreds of documents a day. I can't tolerate this.
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Question by:GrayStrickland
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Author Comment

by:GrayStrickland
ID: 19530775
Whoops... I missed a step...

I have done this:

-- Stop/Start Print Spooler Service
-- Deleted default printer
-- Using "Server Properties" command in Printers & Faxes, I delete the driver of the offending printer.
-- Stop/Start Print Spooler Service
** REINSTALLED PRINT DRIVER **
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Author Comment

by:GrayStrickland
ID: 19532179
And one more tidbit...

The problem is specific to our Laserjet 4200. If I select an old Laserjet 4+ as the default, the printer dialog responds *instantly*. If, when the printer dialog is up, I try to change from the 4+ to the 4200, I get the same time delay and error message.

Is my 4200 dying? Except for this error message and slow response, the 4200 seems to function properly.
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Accepted Solution

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michko earned 2000 total points
ID: 19557647
Hi Gary.  Let's give this a try.  

Just in case it's your printer, do the following:
Uninstall the printer from Windows and shut down the pc.
Disconnect the printer from the pc.  Do a cold restart on the printer (while still disconnected, we'll connect it back up at the end of this).  Here are the steps for a cold reset on the HPLJ4200:
HP LaserJet 9000 series HP LaserJet 4200, 4300 series
Turn the printer power off.
Hold down the SELECT (Checkmark) button, and then turn the printer power on. Continue holding down the SELECT (Checkmark) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.
After the message SELECT LANGUAGE appears on the display, press the UP ARROW button or the DOWN ARROW button until COLD RESET is highlighted.
Press the SELECT (Checkmark) button. The printer performs a cold reset and then continues its power-on sequence.
*Note - you didn't state if this was a stand-alone or a network printer (or I missed it).  If it is a network printer, you'll have to re-enter IP address, etc.

Now boot your pc back up and log in normally (printer is still disconnected).
Make sure you're current with Windows and Office updates.

Go to this page http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=laserjet+4200&submit.x=5&submit.y=10 select your specific printer from among the various 4200s, and download the latest drivers for Win XP Pro.  Save them to a folder (on your desktop, or elsewhere, up to you).

Download and install CCleaner (www.ccleaner.com).  Run it's system cleanup function, then its registry cleaner.  Reboot.

Install the drivers from HP that you downloaded above.  Shut down the pc and hook the printer back up.  Power the pc back on and install the printer as prompted.

If the above doesn't work, try it all again using the pcl5 drivers, or the universal drivers.

Hope this works.  

michko
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Author Comment

by:GrayStrickland
ID: 19561113
I will follow-up the thread if the problem reoccurs, but for now it seems fixed by Michko's solution. Thank you.
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LVL 27

Expert Comment

by:michko
ID: 19564050
You're welcome.  Glad I could help.

michko
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Author Comment

by:GrayStrickland
ID: 19564894
My joy was short-lived. While this seemed to solve the problem, after a subsequent reboot of my workstation, the same problem returned.

I'm not sure if it's relevant, but I'll mention these other factors:
-- About three mos. ago, the jet direct card died (or appeared to). I bought another one (used) on ebay which ran until about three weeks ago
-- About three weeks ago, the latest jet direct card died (or appeared to). I've ordered another, but in the meantime, I'm running it off of a parallel cable connected to a Trendnet printserver network box.

The printer is not where it can be easily served by parallel by any pc or server. I'll have to move a printer or move a pc to take the Trendnet box out of the loop, or wait until the third jetdirect card arrives by UPS in a few days.
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LVL 27

Expert Comment

by:michko
ID: 19565136
IMHO it's most likely related to the Trendnet printserver it's running through.

If it's feasible, my suggestion would be to pull the printer and attach it directly to your pc.  Install it there and see if the problem occurs.  If not, then it's being caused by the Trendnet printserver.  If the problem still exists, then you've got further issues with the printer itself.

I know you already closed the question, but I'll stick with it until we get a resolution.

michko
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Expert Comment

by:waktasz
ID: 21728972
I have a user that gets this message when connecting remotely via VPN any time he tries to open a Word attachment.  The problem persisted even after he was issued a new laptop.  The other users in his department (that have the same printers mapped at login) don't get this error.  So far I can't seem to replicate the problem reliably or find a solution.
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Expert Comment

by:landgreen
ID: 22711769
within the last week I started getting the same error using a HP 4250. MS Office 2003 is the only app it effects. I can print without problem till they print from word. Does anyone have a fix?
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LVL 27

Expert Comment

by:michko
ID: 22714023
You are posting to a question that has been closed.  In order for your issue to get the proper attention, I would suggest you open a new question.
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Expert Comment

by:AHMFG
ID: 26288075
We experienced the same problem on workstations once we added a backend scanning for our copiers to the print server.

When our daily mail was scanned and processed, many of our Word users received the message, once the scanning finished, the problem went away.  It wasn't every user every time, as some got their print jobs processed in between the scanner processing.  Watching the CPU usage in Task manager gave simple affirmation to our experience.

Our solution was to offload additional processes and background services from the print server and the problem has not recurred.
      
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