We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now


Cisco Pix dropping connections that may be due to license issues. ?

netcomp asked
Medium Priority
Last Modified: 2010-04-09
We have a Cisco pix 501 10 user license on the our network with windows 2003 SBS server. Lately, we are having a problem of dropped Internet connections. We have 10  workstations  and one laptop and two printers.
Recently we have not been able to get on line interminably on random workstations or dropped a connection as the user are listening to radio on their workstations. We had 8 workstations before and just added two new ones. Could the 10 user license be the issue. Is there a way to check. We can't think of anything else that would cause this. We have a Cable modem ISP and that is working fine.
Watch Question

Do you have logging enabled on this unit ? If yes then you should be able to see in the logs if this is the problem.

logging on

The above is all that is required to enable logging.



ok , I will do the "logging on" , but How would know after that. Pllease let me know. I am new to the Pix so I have no idea what to look for.  
show logging

The above command would show you the logged events. Now if it is not easily reproducible then there is a chance that the logs may get overwritten because the device do not allocate much of buffer for this.

In that case, we would setup an external server to host it (On an XP machine with a freeware solution) so that the logs can be retained, all of them.



How many days would the pix keep the loging for. Should I enable loging and then after an hour  say " show logging". What is the freeware.

So, could the 10 user license cuse this problem?. Thank you,
The problem I'm not sure but lets enable the logging and see.

Yes after 1 hour, you could do the 'show logging' and see if there is anything related to that.

Now if you want to keep all the logs then first download a syslog server (Kiwi Syslog is famous and free, install it on XP).

On PIX, the following commands would enable logging to the server;

logging on
logging host <XP-Server-Address>



Ok. I will enable the loging when I get onsite tomorow, but I sitll will like to know if the 10 user license could creat problem in gerneral or not? Thank you for your help.
It could.



I installed the Kiwi sylog on windows server and enable loging on the pix and enalbed to log to the the servers IP, but am not getting any info in the syslog text file on don't see anything on the graph of the kiwi software.
Increase the logging level on the pix;

logging trap debugging

logging facility 20

Then see if the logs are coming.

Also check for the following link if there is any problem preventing it.



Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Forced accept.

EE Admin
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.