Laptop turning off and slowing down drastically (overheating i think)

Posted on 2007-07-20
Last Modified: 2013-12-10
I have an Acer Travelmate 2423WXCi, just out of warranty (1 year). Over the past few weeks it started slowing down dramatically at various intervals. Certain processes cpu usage would sky-rocket to a total of 100%, these include system.exe, firefox.exe and svchost.exe among others. I initially thought it was malware so scanned many times with lots of different packages and removed several threats. It started happening again, this time it was also shutting off on its own, mostly when i wasn't using it. I did a complete system restore to rule out malware (re-format, re-partition) problem persists.
Overheating is the only other cause i can come up with. After stripping it down to check the fan and heatsink i have deduced that it is not dust or anything blocking the fan. Does anyone have any suggestions? Are there any heat monitoring tools i can use? Acer's support desk hasn't been any help as yet.
PS: Have checked the HD for errors as well, no problems found.
Question by:pcguy-za
    LVL 39

    Expert Comment

    Run hijack and post the log here:
    LVL 1

    Author Comment

    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 02:56:57 AM, on 2007/07/21
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\Acer\Empowering Technology\admServ.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Launch Manager\LaunchAp.exe
    C:\Program Files\Launch Manager\PowerKey.exe
    C:\Program Files\Launch Manager\HotkeyApp.exe
    C:\Program Files\Launch Manager\OSDCtrl.exe
    C:\Program Files\Launch Manager\Wbutton.exe
    C:\acer\Empowering Technology\ePower\epm-dm.exe
    C:\Acer\Empowering Technology\eRecovery\Monitor.exe
    C:\Acer\Empowering Technology\admtray.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\Google\Google Talk\googletalk.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\BitLord\BitLord.exe
    C:\Program Files\NetMeter\NetMeter.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
    F:\virus removal\HiJackThis_v2.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O3 - Toolbar: Acer eDataSecurity Management - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\system32\ToolBand.dll
    O4 - HKLM\..\Run: [Preload] C:\Windows\RUNXMLPL.exe
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LaunchAp] "C:\Program Files\Launch Manager\LaunchAp.exe"
    O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Launch Manager\PowerKey.exe"
    O4 - HKLM\..\Run: [LManager] "C:\Program Files\Launch Manager\HotkeyApp.exe"
    O4 - HKLM\..\Run: [CtrlVol] "C:\Program Files\Launch Manager\CtrlVol.exe"
    O4 - HKLM\..\Run: [LMgrOSD] "C:\Program Files\Launch Manager\OSDCtrl.exe"
    O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
    O4 - HKLM\..\Run: [EPM-DM] c:\acer\Empowering Technology\ePower\epm-dm.exe
    O4 - HKLM\..\Run: [Acer ePower Management] C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
    O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
    O4 - HKLM\..\Run: [ADMTray.exe] "C:\Acer\Empowering Technology\admtray.exe"
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [BitComet] "C:\Program Files\BitLord\BitLord.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [C:\Program Files\NetMeter\NetMeter.exe] C:\Program Files\NetMeter\NetMeter.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: &Sample Toolband Serach - res://C:\WINDOWS\system32\ToolBand.dll/MENUSEARCH.HTM
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
    O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset  - C:\Program Files\Eset\nod32krn.exe


    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,


    Autorun entries from Registry:

    Preload = C:\Windows\RUNXMLPL.exe
    IMJPMIG8.1 = "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    MSPY2002 = C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    igfxtray = C:\WINDOWS\system32\igfxtray.exe
    igfxhkcmd = C:\WINDOWS\system32\hkcmd.exe
    igfxpers = C:\WINDOWS\system32\igfxpers.exe
    SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    SoundMan = SOUNDMAN.EXE
    RemoteControl = "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    LaunchAp = "C:\Program Files\Launch Manager\LaunchAp.exe"
    PowerKey = "C:\Program Files\Launch Manager\PowerKey.exe"
    LManager = "C:\Program Files\Launch Manager\HotkeyApp.exe"
    CtrlVol = "C:\Program Files\Launch Manager\CtrlVol.exe"
    LMgrOSD = "C:\Program Files\Launch Manager\OSDCtrl.exe"
    Wbutton = "C:\Program Files\Launch Manager\Wbutton.exe"
    EPM-DM = c:\acer\Empowering Technology\ePower\epm-dm.exe
    Acer ePower Management = C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
    eRecoveryService = C:\Acer\Empowering Technology\eRecovery\Monitor.exe
    ADMTray.exe = "C:\Acer\Empowering Technology\admtray.exe"
    eDataSecurity Loader = C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    nod32kui = "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    googletalk = C:\Program Files\Google\Google Talk\googletalk.exe /autostart
    SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"


    Autorun entries from Registry:

    MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
    Skype = "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    BitComet = "C:\Program Files\BitLord\BitLord.exe"
    ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\NetMeter\NetMeter.exe = C:\Program Files\NetMeter\NetMeter.exe


    Autorun entries in Registry subkeys of:



    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=*INI section not found*
    SCRNSAVE.EXE=*INI section not found*
    drivers=*INI section not found*

    Shell & screensaver key from Registry:

    SCRNSAVE.EXE=*Registry value not found*
    drivers=*Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: Shell=*Registry key not found*
    HKLM\..\Policies: Shell=*Registry value not found*


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}


    Enumerating ShellServiceObjectDelayLoad items:

    PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
    CDBurn: C:\WINDOWS\system32\SHELL32.dll
    WebCheck: C:\WINDOWS\system32\webcheck.dll
    SysTray: C:\WINDOWS\system32\stobject.dll
    WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll
    LVL 91

    Accepted Solution

    did you reapply some heatpaste to the cpu? that can be the cause.
    LVL 1

    Author Comment

    Update, i got a program called speed fan and it is definitely heat thats the problem. It gives me 3 temps, hd0, temp1 and temp2. Temp 1 stays at about 83 celsius but hits 96 and higher when im experiencing slowness. Also had a blue screen during the course of the night,  only error code I managed to get was: 0x0D.
    Nobus, I stripped it down as much as i could but couldn't get access to the cpu, perhaps i'll take it to a laptop pro.
    LVL 91

    Expert Comment

    agreed, 83 C and more is too much
    LVL 39

    Expert Comment

    Reapply the thermal paste as Nobus said above is best.
    LVL 32

    Assisted Solution

    Is the CPU fan running? Could be faulty and not turning on when it should or not at all.

    Is there software installed that controls the speed of the fans either in the bios or in the operating system( check the Acer Epower management software). If so check the settings.
    LVL 1

    Author Comment

    there are no fan speed settings in Acer s/ware, and it is running but now that u mention it, what is weird is that if i change the cpu speed in the power management program (either higher or lower) it seems to come out of it's stupor for awhile and temp back to normal. Could that indicate a faulty fan controller on the  board?
    LVL 32

    Expert Comment

    Possibly, it seems not to respond properly when under stress. The fan should ramp up in speed if the temperature rises on the CPU.
    Check the BIOS for any pertinent settings also.
    LVL 32

    Expert Comment

    You may want to reinstall the Epower Management software in case it has some bugs in it. Or remove it and see if the system can run properly.
    LVL 1

    Author Comment

    No fan settings in BIOS, it does seem to be spinning faster when hot. Will try re-inst ePower.
    LVL 1

    Author Comment

    have updated/re-inst the relevant acer s/ware, so far its been ok, sitting at 83 C, will wait and see.
    LVL 1

    Author Comment

    happened again after my updates, any further suggestions?
    LVL 91

    Expert Comment

    time to get it fixed by a pro
    LVL 1

    Author Comment

    looks like i'll have to take it in to the hardware repair guys, thanks for all the suggestions, none have worked as yet.
    LVL 1

    Author Comment

    Well I took the plunge and opened it up - quite tricky to get inside, the entire case had to come off.  The problem was with fuzz buildup on the inside of the heat transfer grid thing.  there was air coming through and it looked clear from the outside so a bit of a surprise.

    I reapplied heat paste at the same time just in case.

    All works fine again.

    tks - spliting points for heat related suggestions

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
    Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    731 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now