Backup Exec 11d for Windows Issues, Server Paused

Posted on 2007-07-21
Last Modified: 2013-12-01
It appears that the latest hot fixes for 11d have royally screwed up my BE 11d install. My server says "Server Paused" so the jobs do not start, I have manually put the jobs to run. Doing differentials I've had them get stuck on the System State of one server for 2 days straight. This is SO frustrating.. any ideas?

And I've tried to make them pause/unpause (under devices) and it doesn't seem to help.
Question by:amedexitt
    LVL 14

    Accepted Solution

    Do the devices show as enabled in Device manager?
    Does restarting the BUE Services have any effect?

    Have a look at these:

    Device jobs remain in a "pending" or "Queued" state indefinitely and "scheduled" jobs do not run at their appropriate time.

    What to check when Backup Exec for Windows Servers jobs are not running according to schedule

    Server Paused, Device Error, The drive hardware is offline!


    Author Comment

    Restarting the services doesn't help, nor does rebooting the box. I can't test the other stuff right now since the full backup job is running at the moment.

    I used to use Arcserve 11.5 and BE 11d has been in many ways a step backwards..
    LVL 28

    Assisted Solution

    Can you make sure the "Removable Storage" service is set to a "Disabled" state on this Backup Exec server.
    You mention you used to use ArcServe. Was that on this server? If so, was it completely uninstalled?

    Please check for errors in the event logs on the remote server at the time of the hanging System State backup.
    On the remote server, can you successfully make a System State backup to disk with the local NTBackup program?
    If there are no further clues, I suggest starting the remote agent on the remote server in debug mode. Then review or post the log. ( The log will be in the logs subdirectory and be named something like servername-beremote00.log
    Try setting the remote agent

    Author Comment

    Removeable Storage was disabled when I installed BE. Arcserve hasn't been uninstalled, but the services are set to disabled, and it was working fine until I installed the latest BE hotfixes (which one broke it, who the heck knows)

    BE is very frustrating, since Symantec purchased Veritas apparently its so bad that EVERYONE is complaining about BE. Sucks.. Arcserve wasn't perfect, but it sure seemed more stable than this!
    LVL 28

    Assisted Solution

    If you installed hotfixes, have you pushed the remote agent out to the remote servers again? Especially if you experience problems with hanging backups on a remote server.

    And having ArcServe still installed is a bad idea. You may have disabled the services, but that doesn't mean that filter or other drivers for ArcServe may not still be active. An complete uninstall of ArcServe is really recommended. The fact that the problems surfaced after the latest hotfix install could always be a coincidence.

    LVL 28

    Expert Comment

    And check if is the problem. It doesn't mention a paused server, but it does report scheduling issues.

    Author Comment

    This BE software is very buggy, I managed to get the Server Paused issue fixed as Mr-Madcowz explained.. so hopefully that will resolve the issues with the backups. I will check the differential tommorow morning and hopefully it will be solved.

    Thanks to everyone, I'll give points in the morning, going into a meeting!

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