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Migration from Verizon business hosted email to hosted Exchange

Hi,

Need help and advise how to migrate about 20 users with current email with Verizon to Exchange.

Right now they are about 20 users, all of them with Outlook with POP3. Verizon's service offer only 10MB per mailbox and management decided to go with Exchange server which I think is somewhere in Dallas. I should transfer all information from existing local user .pst files to Exchange to make sure users will have all their emails, contacts and calendars intact. Some user files are over 1GB.

Probably I should start creating user accounts on exchange server, then change MX records to point to new mail server, but actually I am not sure what is the procedure.

I hope you will help me clarify all the steps I need to perform, really need all details: which protocol to use, what is first step, what is the next.

Thank you.
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MACROLEVEL
Asked:
MACROLEVEL
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2 Solutions
 
bluetabCommented:
Create the Exchange user accounts.  Copy all of the PST files to a central location.   Then you can use a tool called Exmerge to import all of the user PST files into Exchange.  
http://www.microsoft.com/downloads/details.aspx?FamilyId=429163EC-DCDF-47DC-96DA-1C12D67327D5&displaylang=en
(watch the wrap on the link)
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SembeeCommented:
If this is hosted Exchange you will not be able to use exmerge as that requires server access or quite high permissions in the Exchange server, which I doubt if the hoster will provide.
Therefore you basically have two options.
- speak to your new hosting company and see if they will import the email for you
- setup Outlook for the hosted Exchange company and then import the PST file. Outlook will upload the email to the server
- don't attempt to import anything and continue working in the way you are now with external files.

Simon.
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MACROLEVELAuthor Commented:
Hi,

some updates...

We are going to use hosted exchange service, so that means I do not have any access to server. To open or close account I have to send email to support and they will do it for me.

So, now I need to know how I can have all user data uploaded on their new accounts from their local accounts? I need their old emails, contacts, tasks and calendars syncronized with their new account on new server. Any ideas how I can do it? Sembee suggested to setup Outlook for Exchange, and then import the PST file, but is it any option to import it remotely using, say, Outlook?

Thanks.
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SembeeCommented:
If you are going to use a hosted Exchange service then my previous reply still applies. Is there something about that you don't understand?

Simon.
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MACROLEVELAuthor Commented:
2 Sembee:
Sorry, was busy preparing for MCP exam :-) , but finally passed it. Right now I'm working on Exchange migration. So far I have created Exchange accounts on each user computer (they will connect to Exchange server using RPC over HTTPs), but users will use their existing POP3 accounts until I have everything uploaded on their new accounts and change DNS records.

OK, now I have two accounts on each computer. Exchange account is separated in the tree and it is with own set of personal folders (these for Exchange are under Mailbox - user_name). The problem is that I still can't understand how to upload all calendar data, contacts and all old email to new account so then I can get rid of POP3 account, change DNS and start using Exchange account. How can I do it?
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SembeeCommented:
Have you added the Exchange account to the existing configuration?
If so that is your problem.

You need to remove the POP3 account and then add Exchange so it is primary. This allows you to set the delivery location to Mailbox. You can then add the POP3 account back in again.
Once done, import the PST file to the mailbox.
A POP3 mailbox as primary can only deliver to a PST file, so if you add Exchange to an existing POP3 it will only use PST, not Mailbox.

Simon.
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MACROLEVELAuthor Commented:
Yes, I've used Mail applet in Control Panel to add Exchange email account to existing user profile which is with POP3 account already set. I can't get rid of POP3 account completly because it is still in use and people receiving emails. I am planning to switch to Exchange server say, on Friday night so on Saturday MX record will show new IP address.

You said it is problem way, right? Is it really necessary to delete POP3 account before adding Exchange account or I can change mail delivery location later? Just tried on my test account, deleted POP3 account and then created Exchange account. During setup it asked me something mail delivery location which I may change after this, but initially mail will be delivered to local Personal Folders. I am still confused.... And I don't know how to "explain" to Outlook to use folders located on the server. I need more detailed information, please. Thanks.
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SembeeCommented:
When you are asked about delivery location you should have two choices - mailbox or personal folder. If you are setting up a new Outlook profile from scratch then it should default to mailbox. That means in basic terms, the email is on the server. Outlook is either connecting to the server live for each item, or you set it to use cached mode.

If you don't delete the POP3 account setting then you cannot set the system to deliver email to the Exchange mailbox. The first account is what controls that. If you look carefully you will see that Outlook behaves slightly differently depending on what the default account is.
It is a pain, but that is really the only way to work.

Simon.
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MACROLEVELAuthor Commented:
2 Sembee:

It is not necessary to delete POP account. You can change mail delivery location from Tools menu and set it to deliver mail to Exchange mailbox instead and still use both POP3 and Exchange accounts.

However, everything is done. Took one day until each Outlook client upload all local data on the server, fut finally all user data is on the server. Thank you for your help.

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