error 5 access denied

Posted on 2007-07-23
Last Modified: 2013-12-07
i have no internet icons on my tool bar and my other 2 computers on my network now don't have internet connection and i am unable to enable ICS service . i get an error message (error 5 access denied. It seemed to happen today straight after MOZILLA FIREFOX DOWNLOADED AND INSTRALLED SOME UPDATES. Please can anyone help?????
Question by:eggs_66
    LVL 65

    Expert Comment

    by:Jim Horn
    This question is in the Access Reports TA.  Should it be somewhere else?
    LVL 97

    Accepted Solution

    Greetings eggs_66 !

    1. Check if an addon is interfering.  Go to Tools > Addons and disable the addons. Click OK.

    2. Check if a program running in the background is interfering. Disable firewall, antivirus, antispyware, spam blocker, and desktop programs.

    3. Clear your cookies and cache files. Go to Tools > Options > Privacy tab. Under Private Data, click "Clear Now" button.  Click OK.

    4. If no joy, your profile is corrupt. Create a new Firefox profile

    Then migrate your settings to new profile

    5. If no joy, back up your bookmarks and do a clean install of Firefox.

    Best wishes, war1
    LVL 30

    Expert Comment

    Error 5 - These issues may occur when permissions for one or more registry keys are restricted in a way that prevents the update of those registry keys. A failure to update a registry key may cause the Setup program to fail, so

    1. Were you running as administrator when you updated?

    2. Can you log in as Admin and run the Firefox update or reinstall the full Firefox?

    3. What security programs do you have installed that would prevent the changes of the registry? Norton Internet Security, Zone Alarm Pro or their Suite, Spysweeper...?
    LVL 30

    Expert Comment


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