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Faulting application outlook.exe - kernel32.dll

Posted on 2007-07-23
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Last Modified: 2012-06-21
Hello,

OK Scenario is this.

Brand new laptop build using a ghost image which has been used for about 6 months with no problems.

After imaging laptops now receive the following outlook 2003 error.

Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, faulting module kernel32.dll, version 5.1.2600.3119, stamp 46239bd5, debug? 0, fault address 0x00012a5b.

At first I though it was my image as it first occured on a new image I had built. Then today I find the error happening on and tried and tested image.
Outlook will just loop asking you to use safe mode, then detect and repair bla bla bla. Nothing happens.

We have recently installed an exchange 2007 server but I can see how this would cause kernel errors when every current user has no problems.

I find a re-install of office does nothing, but if I install Outlook 2007 my problems disappear. Unfortunatly I only have 5 licenses for Outlook 2007 so this is not an option.

Any suggestions would be great. I'm starting to believe its an update causing the problem but am unsure which one it may be.

Outlook will not start in safe mode or any mode.... Error is received on startup of outlook when splash screen is shown.

System is Dell Latitude D610, D620, D630's
WinXp SP2
Office 2003 SP2
All current windows updates.
Add-Ins: Out N About for Outlook, Saleslogix
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Question by:infomind
7 Comments
 
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Expert Comment

by:Glenn_Moore
ID: 19547230
Can you run a repair on the Outlook 2003?
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Author Comment

by:infomind
ID: 19547323
as mentioned in origianl post

"bla bla bla. Nothing happens"

Detect and repair does nothing. Just continues round the loop. Plus I cant get into Outlook at all in safe mode or any mode so i cannot even kick start the repair from them.
Also as said before re-install does nothing.
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Expert Comment

by:war1
ID: 19547532
Greetings infomind !

1. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

2. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

3. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

4. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm


Best wishes, war1
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Author Comment

by:infomind
ID: 19547616
Hi, I found this information earlier on another site with no joy.

I have just cracked this issue myself. and it is to do with registering files. I find the solution that war1 suggested was for an erorr with a slightly different fault address. the fault address on this error is 0x00012a5b.

This relates to Saleslogix. Saleslogix has an add-in for outlook and after some searching i found others where experiencing the same problem and also had saleslogix 6.2 installed.

The answer is to register 2 files which we received from Sage a while back. From looking at the files they edit time zones in the registry. Since regsvring these 2 files all my problems have gone.

I will paste the contents of our files below
--------------------------

SLXFIX1.reg
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Azerbaijan Standard Time]
"TZI"=hex:10,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,05,00,00,\
  00,00,00,00,00,00,00,03,00,00,00,05,00,04,00,00,00,00,00,00,00
"Std"="Azerbaijan Standard Time"
"Dlt"="Azerbaijan Daylight Time"
"Display"="(GMT+04:00) Baku"
"Index"=dword:000001ea
"MapID"="8,9"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Central Brazilian Standard Time]
"TZI"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,02,00,02,00,00,\
  00,00,00,00,00,00,00,0a,00,00,00,03,00,02,00,00,00,00,00,00,00
"Std"="Central Brazilian Standard Time"
"Dlt"="Central Brazilian Daylight Time"
"Display"="(GMT-04:00) Manaus"
"Index"=dword:000001eb
"MapID"="0,0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Central Brazilian Standard Time\Dynamic DST]
"FirstEntry"=dword:000007d6
"LastEntry"=dword:000007d7
"2006"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,02,00,02,00,\
  00,00,00,00,00,00,00,00,0b,00,00,00,01,00,00,00,00,00,00,00,00,00
"2007"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,05,00,00,00,\
  00,00,00,00,00,00,00,00,0b,00,00,00,01,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Central Standard Time (Mexico)]
"TZI"=hex:68,01,00,00,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,02,00,00,\
  00,00,00,00,00,00,00,04,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Central Standard Time (Mexico)"
"Dlt"="Central Daylight Time (Mexico)"
"Display"="(GMT-06:00) Guadalajara, Mexico City, Monterrey - New"
"Index"=dword:000001ec
"MapID"="-1,85"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Georgian Standard Time]
"TZI"=hex:4c,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"Std"="Georgian Standard Time"
"Dlt"="Georgian Daylight Time"
"Display"="(GMT+03:00) Tbilisi"
"Index"=dword:000001ed
"MapID"="6,7"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Jordan Standard Time]
"TZI"=hex:88,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"Std"="Jordan Standard Time"
"Dlt"="Jordan Daylight Time"
"Display"="(GMT+02:00) Amman"
"Index"=dword:000001ee
"MapID"="0,0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Middle East Standard Time]
"TZI"=hex:88,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,06,00,05,00,17,00,3b,\
  00,3b,00,e7,03,00,00,03,00,00,00,05,00,00,00,00,00,00,00,00,00
"Std"="Middle East Standard Time"
"Dlt"="Middle East Daylight Time"
"Display"="(GMT+02:00) Beirut"
"Index"=dword:000001ef
"MapID"="-1,70"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Montevideo Standard Time]
"TZI"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,03,00,00,00,02,00,02,00,00,\
  00,00,00,00,00,00,00,0a,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Montevideo Standard Time"
"Dlt"="Montevideo Daylight Time"
"Display"="(GMT-03:00) Montevideo"
"Index"=dword:000001f0
"MapID"="42,43"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Mountain Standard Time (Mexico)]
"TZI"=hex:a4,01,00,00,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,02,00,00,\
  00,00,00,00,00,00,00,04,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Mountain Standard Time (Mexico)"
"Dlt"="Mountain Daylight Time (Mexico)"
"Display"="(GMT-07:00) Chihuahua, La Paz, Mazatlan - New"
"Index"=dword:000001f1
"MapID"="34,35"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Namibia Standard Time]
"TZI"=hex:88,ff,ff,ff,00,00,00,00,3c,00,00,00,00,00,04,00,00,00,01,00,02,00,00,\
  00,00,00,00,00,00,00,09,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Namibia Standard Time"
"Dlt"="Namibia Daylight Time"
"Display"="(GMT+02:00) Windhoek"
"Index"=dword:000001f2
"MapID"="4,69"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time (Mexico)]
"TZI"=hex:e0,01,00,00,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,02,00,00,\
  00,00,00,00,00,00,00,04,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Pacific Standard Time (Mexico)"
"Dlt"="Pacific Daylight Time (Mexico)"
"Display"="(GMT-08:00) Tijuana, Baja California"
"Index"=dword:000001f3
"MapID"="32,33"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\E. South America Standard Time]
"TZI"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,02,00,02,00,00,\
  00,00,00,00,00,00,00,0a,00,00,00,03,00,02,00,00,00,00,00,00,00

SLXFIX2.reg
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Azerbaijan Standard Time]
"TZI"=hex:10,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,05,00,00,\
  00,00,00,00,00,00,00,03,00,00,00,05,00,04,00,00,00,00,00,00,00
"Std"="Azerbaijan Standard Time"
"Dlt"="Azerbaijan Daylight Time"
"Display"="(GMT+04:00) Baku"
"Index"=dword:000001ea
"MapID"="8,9"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Central Brazilian Standard Time]
"TZI"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,02,00,02,00,00,\
  00,00,00,00,00,00,00,0a,00,00,00,03,00,02,00,00,00,00,00,00,00
"Std"="Central Brazilian Standard Time"
"Dlt"="Central Brazilian Daylight Time"
"Display"="(GMT-04:00) Manaus"
"Index"=dword:000001eb
"MapID"="0,0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Central Brazilian Standard Time\Dynamic DST]
"FirstEntry"=dword:000007d6
"LastEntry"=dword:000007d7
"2006"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,02,00,02,00,\
  00,00,00,00,00,00,00,00,0b,00,00,00,01,00,00,00,00,00,00,00,00,00
"2007"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,05,00,00,00,\
  00,00,00,00,00,00,00,00,0b,00,00,00,01,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Central Standard Time (Mexico)]
"TZI"=hex:68,01,00,00,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,02,00,00,\
  00,00,00,00,00,00,00,04,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Central Standard Time (Mexico)"
"Dlt"="Central Daylight Time (Mexico)"
"Display"="(GMT-06:00) Guadalajara, Mexico City, Monterrey - New"
"Index"=dword:000001ec
"MapID"="-1,85"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Georgian Standard Time]
"TZI"=hex:4c,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"Std"="Georgian Standard Time"
"Dlt"="Georgian Daylight Time"
"Display"="(GMT+03:00) Tbilisi"
"Index"=dword:000001ed
"MapID"="6,7"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Jordan Standard Time]
"TZI"=hex:88,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"Std"="Jordan Standard Time"
"Dlt"="Jordan Daylight Time"
"Display"="(GMT+02:00) Amman"
"Index"=dword:000001ee
"MapID"="0,0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Middle East Standard Time]
"TZI"=hex:88,ff,ff,ff,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,06,00,05,00,17,00,3b,\
  00,3b,00,e7,03,00,00,03,00,00,00,05,00,00,00,00,00,00,00,00,00
"Std"="Middle East Standard Time"
"Dlt"="Middle East Daylight Time"
"Display"="(GMT+02:00) Beirut"
"Index"=dword:000001ef
"MapID"="-1,70"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Montevideo Standard Time]
"TZI"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,03,00,00,00,02,00,02,00,00,\
  00,00,00,00,00,00,00,0a,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Montevideo Standard Time"
"Dlt"="Montevideo Daylight Time"
"Display"="(GMT-03:00) Montevideo"
"Index"=dword:000001f0
"MapID"="42,43"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Mountain Standard Time (Mexico)]
"TZI"=hex:a4,01,00,00,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,02,00,00,\
  00,00,00,00,00,00,00,04,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Mountain Standard Time (Mexico)"
"Dlt"="Mountain Daylight Time (Mexico)"
"Display"="(GMT-07:00) Chihuahua, La Paz, Mazatlan - New"
"Index"=dword:000001f1
"MapID"="34,35"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Namibia Standard Time]
"TZI"=hex:88,ff,ff,ff,00,00,00,00,3c,00,00,00,00,00,04,00,00,00,01,00,02,00,00,\
  00,00,00,00,00,00,00,09,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Namibia Standard Time"
"Dlt"="Namibia Daylight Time"
"Display"="(GMT+02:00) Windhoek"
"Index"=dword:000001f2
"MapID"="4,69"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time (Mexico)]
"TZI"=hex:e0,01,00,00,00,00,00,00,c4,ff,ff,ff,00,00,0a,00,00,00,05,00,02,00,00,\
  00,00,00,00,00,00,00,04,00,00,00,01,00,02,00,00,00,00,00,00,00
"Std"="Pacific Standard Time (Mexico)"
"Dlt"="Pacific Daylight Time (Mexico)"
"Display"="(GMT-08:00) Tijuana, Baja California"
"Index"=dword:000001f3
"MapID"="32,33"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\E. South America Standard Time]
"TZI"=hex:b4,00,00,00,00,00,00,00,c4,ff,ff,ff,00,00,02,00,00,00,02,00,02,00,00,\
  00,00,00,00,00,00,00,0a,00,00,00,03,00,02,00,00,00,00,00,00,00

Hope this sorts your problems too.

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by:war1
ID: 19548868
nfomind,

Glad you found the solution.
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ID: 32778421
hssn
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