troubleshooting Question

Faulting application outlook.exe - kernel32.dll

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infomind asked on
Email ClientsOutlookMicrosoft Applications
7 Comments1 Solution7456 ViewsLast Modified:

OK Scenario is this.

Brand new laptop build using a ghost image which has been used for about 6 months with no problems.

After imaging laptops now receive the following outlook 2003 error.

Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, faulting module kernel32.dll, version 5.1.2600.3119, stamp 46239bd5, debug? 0, fault address 0x00012a5b.

At first I though it was my image as it first occured on a new image I had built. Then today I find the error happening on and tried and tested image.
Outlook will just loop asking you to use safe mode, then detect and repair bla bla bla. Nothing happens.

We have recently installed an exchange 2007 server but I can see how this would cause kernel errors when every current user has no problems.

I find a re-install of office does nothing, but if I install Outlook 2007 my problems disappear. Unfortunatly I only have 5 licenses for Outlook 2007 so this is not an option.

Any suggestions would be great. I'm starting to believe its an update causing the problem but am unsure which one it may be.

Outlook will not start in safe mode or any mode.... Error is received on startup of outlook when splash screen is shown.

System is Dell Latitude D610, D620, D630's
WinXp SP2
Office 2003 SP2
All current windows updates.
Add-Ins: Out N About for Outlook, Saleslogix
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