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Backup exec upgrade

Greeting everyone!
My backup exec upgrade is failing and symantec has recommended upgrading to back up exec 11d

Here is what i have im mind

boot up using a linux cd and copying all the files over to an external hard drive
export the registry
install back up exec 11d
test back up
and if for some reason this failes can i just copy all the files back to the directories and add the backup reg that i made...

does this sounds like a good strategy?
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jimmymcp02
Asked:
jimmymcp02
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2 Solutions
 
jayneeIT ManagerCommented:
Hiya jimmy.

What op system are you running backup exec under?  When you say "upgrade is failing", which version are you upgrading from and to, and what are the failure symptoms\messages?
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jimmymcp02Author Commented:
hi Jaynee

im getting the following error

Server: "SDR02") (Job: "NIGHTLY BACKUP") NIGHTLY BACKUP -- The job faile
d with the following error: The Backup Exec job engine system service is
not responding.

My OS is Win2k3 SP1
veritas is 9.1
The upgrade is not failing the back ups are failing and symantec recommend upgrading to 11d
Thanks
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andyalderSaggar makers bottom knockerCommented:
9.1 ought to work, we're using it still. What happens if you try to start the job agent manually?

For backing up the local server you can stop BE services and use ntbackup instead.
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jayneeIT ManagerCommented:
It might sound silly, but have you rebooted and checked the event log?  That's the cleanest way to restart the service.  I'm with andy - Veritas obviously wants your money, but we should be able to get 9.1 working even tho' they don't want to support it any more.

Standard question - any hardware or software changes immediately prior to it failing?
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jimmymcp02Author Commented:
i just got the upgrade notification and its giving me several options to download the files it says
download 9.1 to 10 upgrade
then download 10 to 10.1 upgrade
then 10.1 to 11.d upgrade....

man this is gonna take a while....let me read a bit and ill be back thank you jaynee
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jimmymcp02Author Commented:
nothing was added before started failing...it just suddenly stop and i cant back up my exchange server.

also the upgrade is free, well we purchased the upgrade from dell at a discounted price long time ago, i have tried everything i could and im stuck with the upgrade project. ill be back.
Again thank you for your assistance
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jimmymcp02Author Commented:
on and i did restart several times to try to get it to work.
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Prester JohnCommented:
Could this be a hardware issue?
What media are you using?

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jimmymcp02Author Commented:
im using dlt vs160 tapes
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jimmymcp02Author Commented:
Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7026
Date:            7/18/2007
Time:            7:05:18 PM
User:            N/A
Computer:      SDR02
Description:
The following boot-start or system-start driver(s) failed to load:
dlttape-VRTS

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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jimmymcp02Author Commented:
GRRRRR!!!!!!!!!
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jayneeIT ManagerCommented:
Hey, that *does* sound hardware-related.  I wouldn't start upgrading your software until you work out if its your tape drive that's had it.

For instance, does good old Start\All Progs\Accessories\System Tools\Backup recognise your tape drive?  If not, time to reload its drivers.

By the way, if you're worried about tonight's backup (and I would be) you can use the OpSystem Backup prog mentioned above to back up to folders rather than the tape drive (Backup Exec should let you do this as well, but might not if the service won't start) .
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jayneeIT ManagerCommented:
Ooh - you mentioned you had an external hard drive - use System Tools\Backup to backup to that tonight.
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Prester JohnCommented:
Yep.
Looks like hardware issues from here.

Look for a new driver.
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Prester JohnCommented:
...or/and diagnostics from the manufacturer.
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jimmymcp02Author Commented:
thank you guys im currently working on getting the latest tape drives and running some diagnostics....
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jimmymcp02Author Commented:
well i was able to get the tape back to work by restarting the server now im not able to back up we were able to recreate the job and im having another issue...gimmie a second im still researching thank you for you patience..
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jimmymcp02Author Commented:
Thank you guys i was able to upgrade to 11d thankfully symantec has made it really easy to upgrade to the new version by simply following the prompts (well getting the license key is a whole different issue)..woohoo
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Prester JohnCommented:
glad to be of service
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jayneeIT ManagerCommented:
Glad you sorted it, jimmy - not having backups is an instant stress for anyone who takes their IT seriously.  Thaks for the points, too.
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