troubleshooting Question

Activesync 3033 / Heartbeat errors

Avatar of Corcoran Smith
Corcoran SmithFlag for United Kingdom of Great Britain and Northern Ireland asked on
Exchange
14 Comments1 Solution8550 ViewsLast Modified:
Hi all. I'm getting 3033 Activesync errors in event logs when users are activesync'ing.  I've googled around and got various articles about setting heartbeats, etc.  I have to say though; this isn't something i've EVER come across before (i.e. I've never had to much about with heartbeat settings before; my installs usually just 'work' :P ).  The error is below.  Do I have to add in heartbeat settings into the registry, or is this gonna be related to the PDA mobile carrier/device itself?  The firewall is an SP1 from Draytek on a fairly-standard Draytek router.


Event Type:      Warning
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3033
Date:            22/07/2007
Time:            01:34:00
User:            domain\user
Computer:      server
Description:
The average of the most recent [200] heartbeat intervals used by clients is less than or equal to [540].  Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 14 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 14 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros