sonicwall viewpoint software not collecting data

Hi,

Please read this article:

http://www.civil.uwaterloo.ca/mherz/watitis/Firewall_Demo/help100_body.html#log_viewpoint

and check if you have configured your viewpoint correctly?

this document doesn't explain anything about the viewpoint software. it only talks about the sonicwall side.

my sonicwall does have viewpoint enabled and my viewpoint server is in the sonicwall list,  when I log into viewpoint it shows the sonicwall in the list and under general shows the following

Model: Sonicwall Pro 4100
Serial Number : ##########
Firmware version: SonicOS Enhanced 3.2.0.3-54e
Sonicwall IP: xxx.xxx.xxx.xxx
Time zone: mountain time
viewpoint: Licensed
Syslog format: Default
status messages only: no
logs in UTC: no
Viewpoint mode enabled:  Yes
Name Resoluion MOde: DNS then NetBios

was this working then stopped or is this a new install not working

this is a new install, I have never used the viewpoint software before and am attempting to set it up for the first time

install viewpoint on a computer by itself, no IIS or SQL and download this viewpoint guide

http://sonicwall.com/us/support/289_2219.html

I already installed viewpoint on a computer by itself. It is on a virtual XP Pro machine. with the firewall disabled and nothing else is on the machine.

I could not install it at all on my workstation becuase I already have sql and it refused to use it, it wanted to have its own stand alone copy

also I have gone through the sonicwall viewpoing administrators guide. it hasn't been any help. it doesn't even cover the entire istall process. only about half of it.

I would love to see how mattolan told SonicWall to use UTC format for the logs.

I am having the same problem, same symptoms, and same "logs in UTC: no"

I just discovered in my SonicWall running software 3.1.x:
Log in to SonicWall Device
System>Time>Display UTC In Logs

Still waiting to see if this resolves my issue as well.  Thanks for the tips on what to do!

Man I'm having the same issue, the one thing I do not see is how to verify the port number (I believe is UDP) for the Viewpoint Server. Anybody know how to chek if its open?
I did change the Time to display as UTC, but no luck!!

I have installed sonicwall viewpoint 4.1 in one pc. i gave sonicwall ip in that pc and i assigned in sonicwall also.

But i am unable to get reports? can anyone suggest me?

What port number are you using?(for both Sonicwall and Viewpoint Server) 514?

After changing the aboce settings you must also synch with the appliances from the viewpoint General /status page for each device.