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cannot install / uninstall adobe reader 7 or 8

Posted on 2007-07-23
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Last Modified: 2009-12-16
Hi everyone....Have gone to EE searched for an answer, typed in......cannot install / uninstall adobe reader 7 or 8 and found several answers....but none have helped me..........have run windows install cleanup... it deleted adobe reader and photoshop starter which I never used anyway..... Have deleted every reference to adobe and reader.....from my PC, program files, common files and registry.......have downloaded new reader 8 from adobe site but still fails reinstall at 85% with the request for a CD  and will not accept any path to a CD with adobe reader 7 or 8 on ...........have reverted to re install reader 7  but about the same % get the message....
A more functional version is installed! installation will now terminate...........
I realize there must be a file /s somewhere  or keys in the registry stopping installation.......... but how do I find it or them  Or over come this problem .........Regards Steedy
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Question by:PeterSteed
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by:scrathcyboy
ID: 19553461
Normally, this should not be a problem -- all you do is install Acrobat 6 or 5, and it will overwrite all the settings and then you can install 7 or 8 as you wish.  Realize, both 7 and 8 are full of bugs, So I use ver. 6.

Check out these links first, they handle the problem of uninstalling 7 or 8 --

adobeforums.com/cgi-bin/webx?224@@2cda262a@.3bc0d8b4
kb.adobe.com/selfservice/viewContent.do?externalId=330817&sliceId=1
forums.techguy.org/all-other-software/567999-solved-problems-adobe-acrobat-reader.html
www.trinityra.org/IT_Support/Install_Adobe_Reader_708.htm 

What I do in cases like this is I manually edit the registry -- regedit -- and search for every occurrence of Acrobat 7 or acrobat 8 and I remove all those keys, reboot, and that usually does it.  You might want to backup the registry first, in case you make a mistake doing registry edits, they can affect the OS stability
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by:pcumberbatch
ID: 19556385
Also check the user profiles on the system for an Adobe folder and delete it. I also disconnect from the net when installing some things to determine if it is relying on online info. If it is, maybe the server is timing out preventing the install.
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by:arkoak
ID: 19563675
1. Install the latest version you have again if you have not properly removed it.
2. reboot and uninstall the latest version you had
3. install the older version

If it does not work, you may try registry cleanup using a cleaning software or manually
search registry for acrobat. (start > run > regedit > CTRL+F)
you can remove the entries listed by under the name of acrobat.

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by:pcumberbatch
ID: 19730741
Agreed, I would like to know the out come. It is of much greater value to others if a conclusion is reached.
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PeterSteed earned 0 total points
ID: 19812915
Hello Riteheer...scratcyboy...pcumberbatch...& arkoak.......My very deepest apologies.......I have been working away from home in London for the last 11 weeks apart from the odd weekend  or so and had completely forgotten  about my question...........Please forgive the very unintended rudeness...........

I have not however resolved the original problem problem of  being able to install reinstall Adobe Reader 6,7, 8, or any others.............My PC will just not let it happen despite all your advice being followed....

In desperation I downloaded Foxit Reader advised by another EE member back in the answers area.....
It just work great......is fast and does not com up with  "Reasons Why Not"..........So again many thanks for all your help and apologies from the heart
Best Regards
Peter Steed
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Expert Comment

by:sco0by2k
ID: 21676914
Hi I have just had this problem and its taken me a while to find a solution.  I could not reinstall or uninstall Adobe Reader 8.  To fix the problem I used the MS install clean up wizard, install this:

http://support.microsoft.com/kb/290301

Once installed run it and remove "Adobe Reader 8 install".  This allowed me to then instal Adobe Reader 8.

Hope this helps,
Andy.
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