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not recieving ALL e-mail (recieving from only some addresses)

Windows XP Pro, Outlook 2003 and Windows Small Business Server 2003.
Exchange server provides calendaring and the Excnange mailbox holds e-mail.
All e-mai is through ISP.

One user can recieve e-mail only from certain individuals (all on the same ISP), but not from everyone on that ISP.

Checked ISP mailbox and it recieves e-mail from anyone.  When the suer clicks send/receive, the email dissappeard from the ISP mailbox butr never shows in Outlook.

Have uninstalled/reinstalled Outlook.  Have also deleted/rebuild local mail storage.


Any ideas?
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JimPletcher
Asked:
JimPletcher
1 Solution
 
bluetabCommented:
Is Outlook running any rules or filters that would prevent the messages from being displayed.
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JimPletcherAuthor Commented:
No rules or filters that I can find
There was one rule (mail from X to folder X) but it was deleted.
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bluetabCommented:
Can you log into OWA and see his email?  And if you look at his mailbox size on the Exchange server are the number of items growing when email is sent to him?
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JimPletcherAuthor Commented:
OWA not running.
Was not able to watch mailbox size, but will do shortly (am sending test messages)
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JimPletcherAuthor Commented:
Mailbox size appears to be growing (due to recent test messages)
By the way, I am one of the people that she DOESN'T receive e-mail from.
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bluetabCommented:
Based on the fact that her mailbox size is growing, the emails are being received we just can't see them.  Have you tried opening her Exchange account in Outlook from another PC?  If you login to your computer as her and then create an exchnage account for her there.  

I know you've already checked this, but just to be sure double-check the View settings in Outlook.  Click the View menu -> Arrange By; make sure it is Date and then go to Custom View and make sure it's set to Messages.  You can also double check this by looking at the Customize Current View.
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SembeeCommented:
OWA is part of Exchange. The fact that you don't use OWA does not mean it isn't there.
http://servername/exchange or linked off the RWW home page.

Simon.
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JimPletcherAuthor Commented:
I'm off-site at the moment (will be for two more days).
Trying OWA via Remote Desktop, but the first column never moves past "Loading. . ."
Tried as other users with same results (stuck at "Loding. . . "

Also, cannot be 100% sure that mailbox is growing due to my test messages.  The quantity seems right, but I sent a large photo which didn't seem to increase the mailbox size enough.  She may be getting other (coincidental) messages.

View IS arranged by Date.
Did NOT check Custome View. - - - Sorry!
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JimPletcherAuthor Commented:
Was able to login as this user on a different PC.  The problem follows the user login.

More importantly, the server mailbos size was NOT growing due to e-mail from me.  She was receiving other (coincidental) e-mail.
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JimPletcherAuthor Commented:
Also, connecting with OWA shows that she is NOT receiving e-mail from everyone.
In other words, the OWA messages match the ones on her Outlook
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JimPletcherAuthor Commented:
Couldn't find any filters or anything blocking.  The only "cure" that worked was delete/rebuild the exchange mailbox.  Actually deleted/rebuilt the user in Active Directory.  
Draconian, but it worked!!!!
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f_o_o_k_yCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup Zone:
PAQrefund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

f_o_o_k_y Experts Exchange Cleanup Volunteer
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Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
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