troubleshooting Question

UNABLE TO LOG INTO OFFICE COMMUNICATOR CLIENT

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adeseye_odunsi asked on
Windows Server 2003Microsoft Server OS
10 Comments1 Solution5236 ViewsLast Modified:
We intend to deploy Live Communication Server in our enterprise network.  I tried this in a lab enviroment, using a Windows 2003 SP2 DC as the DNS server as well, i have another Windows 2003 SP2 as the LCS server with  Live communication server 2005 Standard Edition installed . the activation was successfully.

i had another machine running windows XP2 as the client on which i installed windows office communicator 2005 with the hotfix package updated. i configured this after enabling a user in the LCS server successfuly and configuring the SIP as well. I did all this successfuly though its my first experience with this, but i followed the deployment guide step by step and all the checks at each stage was ok.

However i couldnt login any of the 2 users i had sip enabled on the lcs server on the communicator, the error message is  always "cannot sign in to communications service because the server is temporarily unavailable. please try again later. if the problem persists, contact your system administrator."      i had tried all i could to no avail. i need help urgently as i have a deadline to deliver on this.





Live Communications Server 2005 Deployment Log
 
 
Time Logged: Thursday, July 19, 2007 9:25:45 AM
 

Action  Action Information  Execution Result  

Execute Action       Success
 

Check Domain Prep State   FQDN: CONTOSO.COM
Accounts: Ready
Domain Root Permissions: Ready
Microsoft Container Permissions: Ready
System Container Read Permissions: Ready
Users Container Read Permissions: Ready
Domain Controllers Container Read Permissions: Ready
Computers Container Read Permissions: Ready
Schema Container Read Permissions: Ready
Configuration Container Read Permissions: Ready
Display Specifiers Container Read Permissions: Ready
   Success
 

Check Forest Prep State   FQDN: CONTOSO.COM
Microsoft Container: Ready
Service Connection Point: Ready
Global Settings: Ready
Domain Data: Ready
LCS Property Set: Ready
LCS User Search Property Set: Ready
LCS Display Specifiers: Ready
Pools Container: Ready
   Success
 

Server Domain State   Domain Member: True
User Has Domain Access Rights: True
Domain Admin: True
Domain Prep State: Ready
Domain Added to Root: Ready
   Success
 

Activate   Activation Server Role: LCS 2005 Standard Edition Server
Activation Service Account: LCService
Start Service After Activation: True
Unregister Existing SPN's During Activation: True
Local Computer Primary DNS Suffix: Ready
   Success
 

Check Server State   Server FQDN: HQ-CON-LCS-01.CONTOSO.COM
Server Name: HQ-CON-LCS-01
LCS Service Account: LocalSystem
Domain Account: False
Local Computer Primary DNS Suffix: Ready
Server Role: Not Assigned
   Success
 

Existing Server State   Event Logging Enabled: True
Domain Member: True
Server Installation Role: LCS 2005 Standard Edition Server
LCS Service Installed: True
LCS Service Enabled: False
Microsoft Container: Not Ready
Microsoft Container Permissions: Not Ready
Trusted Server Entry: Not Ready
Server Object: Not Ready
Enterprise Service: False
Home Users: None
Pool Associated: False
IM Archiving Agent WMI Instance: False
IM Archiving Agent Permissions: False
DCOM Permissions: Not Ready
DCOM Machine Restrictions: Not Ready
   Success
 

Activate Standard Edition Server   Server Role: LCS 2005 Standard Edition Server
   Success
 

Create Microsoft Container       Success
 

Create Microsoft Container Permissions       Success
 

Create Server Object       Success
 

Create Standard Edition Server Pool   Pool FQDN: HQ-CON-LCS-01.CONTOSO.COM
Pool Distinguished Name: CN=HQ-CON-LCS-01,CN=Pools,CN=RTC Service,CN=Microsoft,CN=System,DC=CONTOSO,DC=COM
   Success
 

Check Pools Container   Service Connection Point: Ready
Pools Container: Ready
   Success
 

Check Pool State   Pool Name: HQ-CON-LCS-01
Active Directory Pool Object: Ready
Pool Backend: (local)\rtc
Pool FQDN: HQ-CON-LCS-01.CONTOSO.COM
Pool Type: LCS 2005 Standard Edition Pool
Pool Major Version: 0x00000002
Pool Minor Version: 0x00000001
Pool Service Connection Point: Ready
   Success
 

Validate Pool FQDN DNS registration   Pool FQDN: HQ-CON-LCS-01.CONTOSO.COM
DNS Record Count: 0x00000001
   Success
 

Associate Server With Pool       Success
 

Create Trusted Server Entry       Success
 

Activate Service       Success
 

Create Domain Service Account       Success
 

Grant Logon As Service Right   LCS Service Account: CONTOSO\LCService
   Success
 

Register SPN   User With SPN: CN=LCService,CN=Users,DC=CONTOSO,DC=COM
SPN: Ready
   Success
 

Create Local Group Memberships       Success
 

Create DCOM Permissions       Success
 

Create DCOM Machine Restrictions       Success
 

Enable Service       Success
 

Stop Service   Stop Duration: 10
   Success
 

Start Service   Startup Duration: 1292
   Success
 

Activated Server State   Event Logging Enabled: True
Domain Member: True
Server Installation Role: LCS 2005 Standard Edition Server
LCS Service Installed: True
LCS Service Enabled: True
Microsoft Container: Ready
Microsoft Container Permissions: Ready
Trusted Server Entry: Ready
Server Object: Ready
Enterprise Service: True
Home Users: None
Pool Associated: True
Pool Distinguished Name: CN=HQ-CON-LCS-01,CN=Pools,CN=RTC Service,CN=Microsoft,CN=System,DC=CONTOSO,DC=COM
Pool Type: LCS 2005 Standard Edition Server
IM Archiving Agent WMI Instance: False
IM Archiving Agent Permissions: False
DCOM Permissions: Ready
DCOM Machine Restrictions: Ready
   Success
 
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