Unable to complete SAV installation

Posted on 2007-07-23
Last Modified: 2012-05-07
We recently changed which server we pushed Symantec AV updates from.

In theory, all we had to do was move the clients to the appropriate server within the Symantec System Console.  This worked for about half our computers.

On the remaining clients, we uninstalled and reinstalled the SAV client application.  This successfully attached half of the remaining clients.

For the other clients, the installation failed with the following message: "InstallShield Wizard Completed - The wizard was interrupted before Symantec AntiVirus could be completely installed.  Your system has not been modified.  To complete installation at another time, please run setup again."

We ran the Norton Removal Tool, checked registry permissions, etc., all to no avail.

The version of Symantec AntiVirus in question is SAV 10 Corporate.  The server is running Windows Server 2003 SP2.  The clients are running Windows XP Pro SP2.

Any ideas?

Question by:rjander77
    LVL 18

    Accepted Solution

    Look in this link to find the right manual uninstall document for your particular version of SAV 10.
    It'll be a pain, good luck!

    Author Comment

    I already tried a manual uninstall on one of the workstations with no luck.  I'll try it on another just to make sure.

    In the meantime, any other ideas?
    LVL 9

    Expert Comment

    Just some ideas...

    Make sure all Firewalls are turned off.
    Windows Defender needs to be off as well.
    Make sure those PCs are logged in as the Administrator.

     - Brugh

    Author Comment

    Brugh - Does it make a difference if I'm logged in as the Domain Admin versus the local Admin?  It occurred to me I had tried all of these under the Domain Admin account.

    LVL 44

    Assisted Solution

    This is all to do with the registry settings for each computer -- some became hard-coded to a particular computer name that it look to for SAV updates.  If you can remember the original computer NAME where the updates were pushed from, go into the registries of the problem computers -- regedit -- and search for that name, and change it to the new server name.  You might also have to do this in the SAV config utility settings for this to work correctly.   If you have tried to zap all the registry settings for SAV and it has not worked, then you are looking at a defective application -- once installed it cannot be fixed, so it should be scrapped.   I hate to tell you, but NOD32 and McAfee are much more reliable than SAV, even enterprise.

    Author Comment

    This is the strangest thing.

    I uninstalled the old version on one of the trouble machines and rebooted.  Then I ran the Norton Uninstall Tool and rebooted.  I ran the install again, and it rolled back and failed (remember the Your system has not been modified' message?).  This is where I was when I posted the issue.

    Then I ran the TuneUp Utilities (I believe it's, but our corporate firewall is blocking it) registry cleaner function and rebooted.

    Upon booting up, I noticed the SAV shield briefly pop up in the task bar as though it was loading automatically.  I checked in Start >> All Programs, and sure enough, it was installed...with the most current definition file, which had only been loaded on the new server.

    Strange, but a solution is a solution.

    Thanks for the help!

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