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video controller/VGA compatible conflict

I have a client/friend who has a conflict/missing drivers for the video controller/VGA compatible on his computer.  I have tried locating the proper system drivers for the controller and have not found the correct ones yet.  The device manager doesn't even recognize the display adapter because of this.  I'm in Florida and he is in Iowa, so it makes it a little tough.  I went to Asus to find system drivers and he decompressed                                       the files to a folder but, when he points the video controller to the driver folder (via the device manager) it will not install them.  It sees the folder but can not use it. Can you point me to the correct drivers so I can get the conflict fixed and then I can see a display adapter and load video drivers.  His motherboard is an ASUS A7V400-MX, Win XP Pro, 512 RAM, AMD chip.
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ArtG2521
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ArtG2521
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7 Solutions
 
djmounce553Commented:
Here is the list of drivers for that motherboard: http://www.driverstock.com/ASUS-A7V400-MX-driver-download/6-9-10253/index.html . Make sure you choose the ones for Windows XP, because there are several different ones. It takes a few moments to get to the download, so don't get worried.
This is, of course, assuming he is using the onboard video and NOT a video card. Let us know if this helps.
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ArtG2521Author Commented:
He IS using a video card.  If I remember correctly, it is an NVidia, but I'm not sure.  Again he is in Iowa and I don't want him to take the computer apart.  I can't tell what card he has because the device manager doesn't even show "display adapters".
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nobusCommented:
you need to know what model of card it is to find the proper drivers.
I suggest running Everest (if the pc still runs) to identify the card :
http://www.majorgeeks.com/downloads9.html
then you can look for the cprrrect drivers, or post back here
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ArtG2521Author Commented:
I will do that.  However, aren't video card drivers specifically for the card and not the video controller?  
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nobusCommented:
and where is the video controller? - right - on the card mmm
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djmounce553Commented:
Have you been able to find what video card it is? If so, post it here and we can help you find the drivers you need.
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ArtG2521Author Commented:
Since he is in Iowa, that will take a couple of days.  I'll let you know as soon as I can.  As far as the controller on the card, sorry I brain farted for a sec.  What I meant was, why on reboots does windows and win update not recognize the existence of the vid card and at least load in the best generic it knows?
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djmounce553Commented:
Try this to find what card it is. Right-click on my computer, go to properties, hardware tab, device manager, double click the ? for the video controller, go to the details tab, and select hardware IDs and list them here, I might be able to find what it is from those IDs.

And Windows does load basic drivers, it just can't know what every driver is for every card, so it relies on the user to find them.
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phototropicCommented:
To identify your friends vga:
Start-Programs-Accessories-System Tools-System Information. Click on "components" and highlight "display".  Make a note of the PNP Device ID line of the entry. It will contain a Vendor number and a Device number (VEN. . . . DEV. . . .)
both four digits long.
Look up those numbers here:

http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  First port of call is the manufacturer's website.  If no joy there, try a driver database like Driverguide:

http://www.driverguide.com/


These hardware diagnostics are all free:
Everest: (as originally suggested by nobus above)
http://www.majorgeeks.com/download4181.html
Belarc:
http://www.belarc.com/free_download.html
Siw:
http://www.snapfiles.com/get/siw.html
If you have problems downloading, use the System Indformation proceedure in my post above to find out the manufacturer of the driverless chips...
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ArtG2521Author Commented:
This is all great stuff.  Give me a few days as this friend of mine lives alone in Iowa.  I am sending him a CD with the programs all of you have outlined with instructions on what to do next so I can help him.  He only has dial up and lives close to the poverty line so I help him whenever I can, even though I am in South Florida.
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phototropicCommented:
OK.  Good luck, and keep us posted...
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ArtG2521Author Commented:
Everest did the trick and I instructed my friend on how to get the drivers and once installed, Bingo!  All is well with this problem.  Thanks much, Everest is a great little program!  I will now assign points.
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