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Installing ATI video card X1950 problems

Trying to install new ATI x1950 Pro AGP graphics card. Just have completed a clean install of XP home on Gateway ESX 500X. There was a Radeon 9800 Pro installed in same AGP slot before I did the re-install so no chance of left over drivers. As soon as the new X1950 was installed problems started.
Don't think the Intel onboard graphics are being properly uninstalled. Been to Device Manager and un-installed Intel graphics driver then shut down and installed new X1950 Pro. Upon reboot message about hkcmd error pops up, then Windows needs to shut down error, then Dr watson post mortum error. At this point computer locks up.
Please help!
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Mr442
Asked:
Mr442
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2 Solutions
 
johnb6767Commented:
hkcmd is in the Startup groups, controlled by Start>run>MSConfig.exe>Startup tab...

Uncheck the following....

hkcmd.exe
igfxpers
igfxtray
(these are the three most common ones form Intel Graphic chipsets...)

And uncheck any others from Intel, that might be Graphics related. Some of those are the driver helpers, and the systray applications.

Then reboot and see if the problem still appears....

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Mr442Author Commented:
tnx johnb6767. i had tried to stop them by using hijack this. But they just keep coming back. Will try your way and get back soon.
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johnb6767Commented:
K....

Are there any remnants of hte Intel Graphics Driver in the Add/Remove programs?
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Mr442Author Commented:
the only Intel lising is PRO network adapters and drivers. I did not remove this last time because I did not think this was anything to do with video. Does this need to come out??
I have the drivers to re-install individually if necessary.
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johnb6767Commented:
No, just the network card entries....
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Mr442Author Commented:
you said network card. I assume you ment video card.
what about c;\windows\system32\Reinstall Backups folder. This appears to have all drivers backed up here. Should I clean out this folder?? Maybe it is just backups and would not delete all other drivers I would like to keep.
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Mr442Author Commented:
ok I removed the Intel graphics drivers with a program called My Drivers.
I left the Intel AGP driver is that right?
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johnb6767Commented:
Not if you arent using it....

Actually, did you disable it in the BIOS, when you added the ATI card?

If not, windows will reinstall it every fresh bootup.....
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garycaseCommented:
Just to be sure ... did you plug a molex power connector into the extra power connection on the card?   This card uses more power than the AGP bus can provide, so it has a connector on it to provide the additional power.

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Mr442Author Commented:
Yes I had configured the BIOS and yes the power is connected to the card. I removed every driver I could find from Intel and still had the problem. Just did a format and reload again. This time the new card was installed while XP was being re-installed. No Intel drivers were installed until after the drivers and software for the X1950 video card had been installed. Then it was only NIC andAudio drivers that went in after that, and Device Manager is happy, and system boots beautifully!
Installing gobs of XP updates now, but NO more drivers.
Will report back when all is done. Hopefully this is it!
Thanks
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garycaseCommented:
A clean install will fix many problems ... sounds like it did the trick here.   If anything at all went wrong the first time with the driver installation, your problem may very well have been that the "bad" ATI drivers weren't completely removed before you installed the correct ones.   ATI drivers have to be completely removed before you re-install them ==> e.g. even to do an upgrade to a new Catalyst version, you have to first completely uninstall the previous version first.   This causes a LOT of problems with ATI cards by folks who attempt upgrades without carefully following ATI's instructions.    I don't think you made this mistake ... but if there were any residual ATI drivers that you weren't aware of that could very well have been the issue [and of course starting with a cleanly formatted disk would have completely eliminated the problem].
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