Information Store Service will not start on SBS 2003SP1 Server

Posted on 2007-07-23
Last Modified: 2010-05-18
Exchange 2003 SP2 on SBS 2003 SP1 server.  This morning we rebooted the server, and when the server started back up the Exchange Information Store Service and the SMTP service would not start.  We have rebooted several times, and spent hours researching the errors that we receive when we try to start the services:

System Log:

Event ID 7024 Source Service Control Manager
The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).

Event ID 7023 Source Service Control Manager
The Simple Mail Transfer Protocol (SMTP) service terminated with the following error: The specified module could not be found.

Application Log:

Event ID 5000 Source MSExchangeIS
Unable to initialize the Microsoft Exchange Information Store service.- Error 0x8007007e.

Event ID 9098 Source MSExchangeSA
The MAD Monitoring thread was unable to read its configuration from the DS, error '0x8007007e'.

Event ID 8197 Source MSExchangeSA
Error initializing session for virtual machine GAR-SBS. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.

Event ID 9538 Source MSExchangeIS
Error 0x8007007e calling StrInitialize in REAPI.DLL.

Prior to the restart of the server everything was working fine, except for the Rev drive wouldn't eject. Restarted and it fixed that problem, but caused a much larger one. I have spent the last three hours searching and trying to find something, and I have found an MS article (328645) that has many of the same errors listed and it recommends that you use ADSI Edit to fix the permissions, but I don't know what they should be or if they are wrong.

Eseutil says that the databases are in a "Clean Shutdown" state,

I have also restarted the server, attempted to restart the services, restored the REAPI.DLL file from a backup, but nothing has worked. I'm at my witt's end with this, and I don't know what else to do other than reinstalling Exchange.

Please help me!
Question by:aflimmer
    LVL 39

    Accepted Solution

    How important is this server and it's data?  Is it worth ~$350?

    If so, call Microsoft now and get them to fix it.

    If you want to have a go first, then I would advise you to reinstall IIS and Exchange - Don't worry, this is nowhere near as scary as it sounds;

    Other than that, Anti-virus and Anti-spam software will wreak havoc on SMTP services - so uninstall those first.

    LVL 8

    Expert Comment

    Do you have symantec antivirus installed on the server?

    Author Comment

    No, this server has Grisoft AVG Network Edition installed on it.
    LVL 39

    Expert Comment

    Ignoring that then, what about my post above it?

    Author Comment

    I am going to call them this morning.  I was just hoping that I wouldn't have to.
    LVL 11

    Expert Comment

    No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

    I will leave the following recommendation for this question in the Cleanup Zone:
    Accept redseatechnologies's comment as answer

    Any objections should be posted here in the next 4 days. After that time, the question will be closed.

    f_o_o_k_y Experts Exchange Cleanup Volunteer
    LVL 1

    Expert Comment

    Forced accept.

    EE Admin

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Suggested Solutions

    "Migrate" an SMTP relay receive connector to a new server using info from an old server.
    Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
    In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
    The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now