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Incoming mail from a domain is refused

Exchange Server 2003

550 5.7.1 Requested action not take: message refused

Taken from the log:
216.82.244.35 - mail54.messagelabs.com [23/Jul/2007:09:44:50 -0800] "HELO -? mail54.messagelabs.com SMTP" 250 45
216.82.244.35 - mail54.messagelabs.com [23/Jul/2007:09:44:50 -0800] "MAIL -? FROM:<Janelle.Spitzer@bonton.com> SMTP" 250 51
216.82.244.35 - mail54.messagelabs.com [23/Jul/2007:09:44:50 -0800] "RCPT -? TO:<mreyes@oneworldapparel.com> SMTP" 250 0
216.82.244.35 - mail54.messagelabs.com [23/Jul/2007:09:44:53 -0800] "QUIT -?mail54.messagelabs.com SMTP" 240 101

redseatechnologies

What does message tracking show?

http://www.amset.info/exchange/message-tracking.asp

As the recipient, it is difficult for you to troubleshoot.

-red

gueraf

ASKER

Nothing shows up on message tracking pertaining to the trouble domain.

The above log was the only trace I was able to find.

redseatechnologies

Hmmmm,

If it isn't in message tracking, exchange doesn't know about it.

Do you have anti-virus or anti-spam on your server? Does that have any logs?

gueraf

ASKER

Actually it did make it to the exchange server, the log above came from my SMTP log.
When I use Message Tracking Center to put the recipient(my user) as a search criteria...shows up a lot of email she received but of course will not show include the ones rejected.
The error 550 5.7.1 refers to relay, probably misconfiguration on client.

Checked the log on anti-spam does not show in there, the sending domain is also in the white list.

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gueraf

ASKER

Did some more testing and turns out that only one user from the sending domain is being refused, others are getting in. It is a misconfiguration on the email client side. Incoming/Outgoing mail server info is incorrect.