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Incoming mail from a domain is refused

Posted on 2007-07-23
Medium Priority
Last Modified: 2013-11-30
Exchange Server 2003

550 5.7.1 Requested action not take: message refused

Taken from the log: - mail54.messagelabs.com [23/Jul/2007:09:44:50 -0800] "HELO -? mail54.messagelabs.com SMTP" 250 45 - mail54.messagelabs.com [23/Jul/2007:09:44:50 -0800] "MAIL -? FROM:<Janelle.Spitzer@bonton.com> SMTP" 250 51 - mail54.messagelabs.com [23/Jul/2007:09:44:50 -0800] "RCPT -? TO:<mreyes@oneworldapparel.com> SMTP" 250 0 - mail54.messagelabs.com [23/Jul/2007:09:44:53 -0800] "QUIT -?mail54.messagelabs.com SMTP" 240 101
Question by:gueraf
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LVL 39

Expert Comment

ID: 19552477
What does message tracking show?


As the recipient, it is difficult for you to troubleshoot.


Author Comment

ID: 19552606
Nothing shows up on message tracking pertaining to the trouble domain.

The above log was the only trace I was able to find.
LVL 39

Expert Comment

ID: 19552611

If it isn't in message tracking, exchange doesn't know about it.

Do you have anti-virus or anti-spam on your server?  Does that have any logs?
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Author Comment

ID: 19552655
Actually it did make it to the exchange server, the log above came from my SMTP log.
When I use Message Tracking Center to put the recipient(my user) as a search criteria...shows up a lot of email she received but of course will not show include the ones rejected.
The error 550 5.7.1 refers to relay, probably misconfiguration on client.

Checked the log on anti-spam does not show in there, the sending domain is also in the white list.
LVL 39

Accepted Solution

redseatechnologies earned 1500 total points
ID: 19552676
>>Actually it did make it to the exchange server, the log above came from my SMTP log.

Making it to the exchange server, and making it to exchange are two totally separate things.

Just because it is in the SMTP logs, doesn't mean exchange saw it - if you have AV on it that has blocked it for whatever reason, it can show up in the SMTP logs but not message tracking.

As opposed to searching on the recipient - search based on time and search through looking for the email.  If you find it, you will have more details - if not, well then we are back to AV and Anti-Spam.  If it is not in the spam or virus logs, then what is it logging?  Is it in the ACCEPTED logs?  Can you enable those logs?

Author Comment

ID: 19559809
Did some more testing and turns out that only one user from the sending domain is being refused, others are getting in. It is a misconfiguration on the email client side. Incoming/Outgoing mail server info is incorrect.

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