Toshiba Tablet can't use secure wireless network

Posted on 2007-07-23
Last Modified: 2013-11-29
I am setting up a wireless network for a Dr's office.  The Dr has purchased 2 Toshiba tablet PC's, an M400 and an M405.

One of the tablets will not connect to the WiFi when it is secured.  It connects fine over the Ethernet connection and connects fine to an unsecured connection.  But it cannot get an IP address on a secured wireless connection.  When given a static IP, it still cannot ping the router.

The signal strength is not the problem.  The tablet is currently sitting 18 inches from the router.

I have tried this on 2 routers.  Both of the routers have worked great for at least 2 other wireless PC's.

I downloaded the latest driver for the NIC from the Toshiba site & installed it.  No better.

What can I try next?

Question by:Daniel Wilson
    LVL 11

    Accepted Solution

    Are these running Vista?  Do they have the same WLAN nics? What routers do you have?
    LVL 32

    Author Comment

    by:Daniel Wilson
    XP Tablet Edition.

    I believe the WLAN NICS are the same.

    1 router is a Netopia cable modem / wireless router.  The other is a LinkSys.

    As things have progressed, the tablet vendor is replacing the system.  Thanks for the ideas, though!

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