I have an issue with a Worm that has caused me quite a headache. I have an agent that has downloaded the newest version of the W32 Worm on their personal computer which is running Windows 2000. I have worked with McAfee to remove this little bug, but I have not been fully able to fix the issue. As far as I can tell I have removed this obnoxious devil, but when the computer is on for more than just a few minutes I lose the ability to connect to the internet. I can neither ping anu outside IP addresses and I get a page can not be found error when I use internet explorer. To add insult to injury if I restart some critical services I am able to reconnect to the internet; sometimes. I have been working under the administrator account and the agent's account. The same situation arrises in both accounts. Any wise insight would be greatly appreciated.
A lonely, sad, Network Admin