troubleshooting Question

Sent Items folder stuck in Deleted Items

Avatar of prodriveit
prodriveit asked on
8 Comments2 Solutions802 ViewsLast Modified:
Exchange 2003
Outlook 2007

The Exchange server went down whilst a user's Outlook was populating its local copy for the first time.  Once the server came back up and the client re-established its Exchange connection, the Sent Items folder now appears within Deleted Items.  It cannot be moved back to its original location at the root of the mailbox along side Inbox etc, giving the error below.  

Is it possible to move the folder, or set a new Sent Items folder and copy the emails to it?

"Cannot move the items. Special folders, including the Inbox, Contacts, Calendar, Notes, Tasks and Journal folders, cannot be moved."

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros