Slow opening of URLs in Applications

Posted on 2007-07-24
Last Modified: 2013-12-08
When I click on a hyperlink in an application like Thunderbird or a simple text editor like Textpad then the URL takes around 55secs to open in the web browser.

If I put the URL in Word 2003 and Ctrl click on it. Then it appears within 2 secs.
The same URL as a shortcut in the desktop opens within 2 secs in the web browser.

Can someone help me fix this?

Running Windows 2000 SP4 1GHz 1GB RAM on a LAN with a 2Mb ADSL connection.
Machine is kept up to date with security patches and AV software is running constantly.

I've tried changing the default browser from IE6 to FireFox and vise versa and the same thing happens.
I've disabled the AV software with no difference.
I've tried re-registering the urlmon.dll but no difference.

Whilst I'm waiting for the URL to appear in a browser, the app that launched it appears to be unresponsive and does not redraw its own window.
Then after 55secs from clicking on the link  the IE6 window appears but its contents is blank and then 20secs later it fills in with the page contents.

One app I use urlsnooper has two ways to launch a URL displayed in it and behold, one way take the long timer and the other way takes 2secs.

Its almost as if the internal communication between apps is getting terribly delayed.
Question by:ecstech
    LVL 29

    Expert Comment

    Where to begin...what background processes are running?
    Have you scanned your system for viruses?
    Have you scanned your system for malware (not the same thing)?
    Have you tried running FireFox or Opera to see if you get better response times?
    Have you looked at the event logs?

    Download HijackThis, run it and send the results to a site where it can be analyzed and discussed (out of my area of expertise, sorry).
    LVL 97

    Expert Comment

    Greetings ecstech !

    Check for spyware by running Superantispyware.

    1. Check if plugin is interfering. Disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

    2. Clear your cache.  Go to Tools > Internet Optins > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

    3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

    4. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, antispyware, popup blocker, ad blocker, and all Norton programs.

    5. IF no joy, perform a repair of Internet Explorer. From Control Panel select Add/Remove Programs. Scroll down to Microsoft Internet Explorer and highlight it. Click on the Add/Remove button. When the IE Tools menu comes up, select Repair. Click OK.

    6. If repairing does not work, uninstall and reinstall IE. At the same IE Tools menu, select "Restore the previous Windows configuration". Then reinstall Internet Explore.

    You can also access the IE Toolbar by clicking Start > Run and type

    rundll32 setupwbv.dll,IE6Maintenance

    Best wishes, war1
    LVL 97

    Accepted Solution

    ecstech, any update?

    Author Comment

    Your advice made no difference.

    I think its a Active Desktop problem.Since it affects any web browser I use.

    I've had the problem effectively taken out of my hands by a ruling by my Manager to install XP on this PC.

    I've now done this so the problem has vaporised.


    Author Comment

    Here is some points for your time...
    LVL 97

    Expert Comment


    Glad the reinstall fixed the problem.  Sorry that you had to reinstall before we found the problem.  Thanks for the points.

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