External Harddrive Data is not accessible.

Posted on 2007-07-24
Last Modified: 2010-04-26
I need to access data on a external harddrive.  Harddrive was a drive pulled from another computer than put in a case ... USB connection.  I believe it is a USB 2 connection.  
THE PROBLEM :  I can't access the harddrive.  I have uninstalled and reinstalled it, unloaded and reloaded drivers, updated drivers, unloaded and reloaded in safe mode.  Installed it on a 2 different machines XP-PRO, W2000, sp4. Tried a different USB port and a different USB cable.  Nothing has worked so far.

I can see the darn thing in the device manager and the USB loads in the task bar.. it does have a green and red light with both lighst on the case are usually lit all the time.  

Does anyone have any idea how to access the data on this harddrive?  This is extremely critical as it is the backup data for an upgrade on our mfg. software that went south.  Thank YOU!!!!!!!!!!!
Question by:bflcs
    LVL 3

    Expert Comment

    You may have to give it a drive letter.  Rt-click My computer > manage > disk management > check your list of volumes for one without a letter.  If so, rt-click it, and select change drive letter and path.  Give it a letter and click OK.  You should be able to see it in my computer then.
    LVL 2

    Accepted Solution

    Sounds like you've tried just about every way to fix it without opening up the hardware.  Now, open the external enclosure and check that the data and power cables are securely attached to the drive.  If you still see no sign of life, take the drive out of the external enclosure, and install it in an empty internal drive bay.  If this doesn't work, or you need help with the hardware tinkering, post back here and let me know.  Good luck.
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    The only other issue may be the drive is drawing too much power from the hub and needs an external supply.

    I'd go with phranks' solution though if this was pulled out of a machine & put in a case just get it out and slave it to the pc.

    Author Comment

    It does have an external power - plug-in.  
    It did work previously have no idea why it stopped working.  

    I will try and check the power supply connections, I haven't tried that yet.  Then if that fails will have to get someone to install it in a computer.  

    Will post back in a few days...
    Most grateful for  the suggestions.

    Author Comment

    this was critical backup data your assistance was invaluable.
    The solution is always obvious and easy when you know the answer, till that moment in  time, it is painfully difficult.  phrank82: THANK YOU!  and to each of you that offered solutions.

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