Learn how to a build a cloud-first strategyRegister Now


Help with pictures in Emails

Posted on 2007-07-24
Medium Priority
Last Modified: 2010-04-07
As a marketing effort, we recently added a picture to users email signatures. Today a person reported that a customer wasn't receiving our emails and found them stuck in their SPAM filter.

My questions is, is there a way to get around this so our emails don't get stuck in SPAM filters?

Thanks a bunch in advance!!
Question by:nicolepemble
LVL 97

Accepted Solution

war1 earned 256 total points
ID: 19557340
Greetings nicolepemble !

Many spam filters send emails with links to Spam folder.  It you do not have a link in your email (like a picture link), then it is less like spam filter will send to Spam folder.

Best wishes, war1

Expert Comment

by:Corcoran Smith
ID: 19557566
also - how have you done these images? Just edited the signatures using Word?
LVL 104

Assisted Solution

Sembee earned 248 total points
ID: 19558619
The simple answer is don't use an image in your signature.
If that image is 5k, then every time you send an email with that image, each email is at least 5k. Send 100 emails a day and you have used 500k, that is about 150mb per user per year.
If you simply include a link to the image files, then you will be flagged as a spammer, as that is a spammer trick.

Transaction-level recovery for Oracle database

Veeam Explore for Oracle delivers low RTOs and RPOs with agentless transaction log backup and transaction-level recovery of Oracle databases. You can restore the database to a precise point in time, even to a specific transaction.

LVL 17

Assisted Solution

upul007 earned 248 total points
ID: 19562797
Had to do the same for our marketing team and had a nightmare of a time with flyers some time back.

As Sembee and War1 pointed out, your emails are bound to get flagged if you link to or embed images on emails.

What you could do is to use flyers/promotional material in the form of attachments (prefereably as PDF files, converted using the lowest compression) and attaching these to emails. That's what we finally had to do due to getting listed as sending spam. The corporate logo was removed entirely off the email (and then some staff added the logo as a PDF which was pointless).

Again bandwidth usage will need to be monitored or scheduling will need to be done.

Assisted Solution

by:Corcoran Smith
Corcoran Smith earned 248 total points
ID: 19563510
have a look at www.redearthsoftware.com -- they have a 'disclaimers' bit of software which plugs nicely into exchange 2003; you can make "proper" html email from there; though if you're currently being flagged as a spammer, that might not be entirely useful.  the other consideration is that when you're sending from exchange, that your server is getting proper reverse DNS and domain names to reduce the appearence of you being a spammer?

Author Comment

ID: 19566620
Corcoran - yes we use Word as the advanced signature editor and modify it using that. Just curious, if we weren't getting proper reverse DNS, wouldn't it result in a bounceback? How does this affect SPAM filters (does it tie into SPF)?

upul007 - Do you know to what degree email was getting tagged as spam? Our sales & marketing VP loves this signature idea so we may be fine knowing only a small percentage is getting flagged, but if alot are that is a different story.

Is there a general rule on SPAM filters that say if a picture is over a certain size (pixels or kb) it is flagged as spam?

Thanks for the help guys!

Expert Comment

by:Corcoran Smith
ID: 19566951
nicole - in your SMTP virtual server; in the advanced setting, you have your server name (probably server.domain.local).  you can also add in a masquerade domain here, which 'should' be server.domain.com .  Your ISP can then change your connection name from (using zen in the UK as an example) "88-95-102-182.zen-adsl.co.uk"  to your correctly named masquerade server name.  likewise, whoever hosts your DNS, add a corresponding A record which points to the public IP of your exchange box.

that way - everything ties up and you're much less likely to be perceived as a spammer.  If you're feeling up to it; check out that software; it's pretty neat (and no, i'm in no way affiliated to redearth)

LVL 17

Expert Comment

ID: 19572668
It depends on what kind of spam filter / database is in place. If it is one where there is a general usage among domains, none of them will get the emails. We had issues with domains on godaddy.com, some Chinese and European domains. It was at a travel agency and most of our clients were from Europe. Also your target audience will also paly a part in the classification.

Cannot give an exact percentage as once we noted that this was hapenning, the entire concept was discarded. Plain text and attachements sent instead.

If you embed the image, you may also get to know that instead of the image, gibberish end up in the email as well. Some of the clients wont get the email and no notification to you either.

We were sending 2500 flyers a week. About 500 used to get returned due to different reasons. Note that some SPAM filters may not be set to give a notification and just drop the email.

It adds up to more work for your IT support.  You can give it a test run for about a week to see the cost benefit ratio (or rather effort and gain).

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Steps to fix “Unable to mount database. (hr=0x80004005, ec=1108)”.
Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question