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Remote Server printing B&W

A remote user logs into the Terminal Server using laptop and Remote Desktop.  When they print using their default printer (HP Officejet 7310) from the terminal server, prints come out in black and white.  When they use it from their desktop, it prints in colour.

Configured to use XP Pro on laptop and Server 2003 R2 SP1 on Terminal Server.
Any ideas?
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RobWasho
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RobWasho
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1 Solution
 
bluetabCommented:
When logged into the Term Server check the color management of the printer properties it's probably set to print in black and white.  You may need to change it to color.  The HP drivers website is down right now so I can't verify this, but from past experience the all-in-one printers typically have a difficult time printing from a server as they don't have drivers for server OSs.  
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RobWashoAuthor Commented:
When I am on the terminal server, the printer is shopwing the correct oprinter name and also terminal server PCL fallback printer.  However, when I open up the printer properties, it shows the Printer as a Deskjet which does not support colour.  It also reports this as the printer when a test print is sent.  Any ideas?
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bluetabCommented:
Sounds like the correct drivers are not installed.  The problem is that HP does not have OfficeJet printer drivers for the Server OS.  Please see the HP link below for a list of available drivers for this printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=391182&lc=en&cc=us&dlc=en&lang=en&cc=us
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RobWashoAuthor Commented:
Stupid question...  The correct print drivers are installed on the home laptop.  If the drivers are not available on the terminal server, do I need to install them there as well?  There is a HP Universal Printing PCL 5 driver available though...
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bluetabCommented:
The problem is that the drivers are not compatible with the server.  The HP Universal Printing PCL 5 driver is still not designed for the Server OS.  
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RobWashoAuthor Commented:
Spoke to Hp who came up with 2 solutions.  One was install the HP Deskjet 550C drivers ( as these work).  The other was editing the autorun.inf file...
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RobWashoAuthor Commented:
Neither worked...
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bluetabCommented:
You're going to need to get a Windows Server 2003 compatilbe printer at the remote location.  Basically this is any printer that is not an All-In-One.
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