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outlook calendar - location missing

I have a user running Outlook 2003 on Windows XP.

The location field in calendar is appearing blank on his computer only.  His assistant schedules meetings, she puts a location in the location field and everyone she sends it to has the location except her boss.

it also happens when other people send the calendar invite indicating the problem definitely resides with him.  

ran detect and repair in outlook - nothing.   don't really know what else to do.
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nsb0864
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nsb0864
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1 Solution
 
peakpeakCommented:
Is your boss using Outlook through HTTTP-over-RPC to connect? Is his computer member of the same domain?
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nsb0864Author Commented:
not sure what HTTP over RPC is, but I'm pretty sure that's a no.  yes, computers are both part of same domain.  worked fine for as long as i can remember.  only started happening this week.  haven't installed anything new or anything....
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peakpeakCommented:
In the drop-down list for location, can you find anything there?
Is it possible to type a location manually?
What happens if he sends an invitation with a specific location, does it get through?
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nsb0864Author Commented:
locations for old meetings are listed in the drop down.
i can add the correct info and save it and it stays.
if he sends the invitation, it appears and stays.

if i send an invtiation to him with a location, it does not appear.  

i just tested again and went to "accept" a test mtg with a location.
the location was not listed, but when i hit "accept" i got an outlook prompt that said:
"you already sent a response for this meeting.  Do you want to include comments with this response"
options are:
edit the response before sending.
send the response now.
don't send a response.

he didn't "already respond" as indicated.  

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peakpeakCommented:
What you can try is:
1. Check if Word is used as editor in Outlook (both for your boss and for others). Do not use Word
2. Delete the profile for your boss and recreate it
3. Try changing the mail format to RTF and to HTML
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nsb0864Author Commented:
no to word as editor and changing to RTF.
creating a new profile worked.
so weird.  i guess something was just corrupt somewhere?

should always remember to try that - though it does kill all email addresses outlook remembers when typing in the TO field and all the user preferences.  is there a way to restore those to a new profile?  

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peakpeakCommented:
Yes, there is: All cached addresses are stored in a file with the extension .nk2
It's located in C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook.
If it's not there search for files with the .nk2 extension
Conversely, by removing it you can clear the cache.

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nsb0864Author Commented:
OK - the new profile worked for a few days and now it's started dropping the location again.
i've also had a few more complaints about the same thing.  it seems at least 5 other people are having this problem now as well.  

i can't find anything on this specific issue anywhere.  any thoughts?
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peakpeakCommented:
That's Malware, scan his comp THOUROGHLY
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