RDP connection over a VPN keeps loosing printer mapping

Posted on 2007-07-24
Last Modified: 2013-11-21
I have serveral users connecting to software through RDP over a VPN connection.  They couldn't print.  They had too new of a version of RDP and it was interfering with the software.  Taking them back one version fixed the issue.  They printed for about a week.  They call today and when they first log in they get the printers.  They are telling me they are dispappearing after they are logged infor a while????  I am desperate.  I have no access to the other software they are connecting to.  The software vendor continually says it is our issue not theirs (go figure).  All I know is I have directors and VP starting to get upset because these billers can print their claims.  Any help would greatly be appreciated.
Question by:ladymadonna
    LVL 8

    Accepted Solution

    you could try using microsoft's rdp print mapping tool.  that might fix the issue.

    Author Comment

    It already has a mapping tool on the vendors side of the vpn.  They are using screwdriver.  Any other thoughts.

    Author Comment

    There seems to be an issue with the mapping program they are using.  I also had to put them on the same subtnet.  The mappping program was taking too long and could not find the printers.

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