I have serveral users connecting to software through RDP over a VPN connection. They couldn't print. They had too new of a version of RDP and it was interfering with the software. Taking them back one version fixed the issue. They printed for about a week. They call today and when they first log in they get the printers. They are telling me they are dispappearing after they are logged infor a while???? I am desperate. I have no access to the other software they are connecting to. The software vendor continually says it is our issue not theirs (go figure). All I know is I have directors and VP starting to get upset because these billers can print their claims. Any help would greatly be appreciated.