troubleshooting Question

RDP connection over a VPN keeps loosing printer mapping

Avatar of ladymadonna
ladymadonna asked on
NetworkingVPNMicrosoft Server OS
3 Comments1 Solution293 ViewsLast Modified:
I have serveral users connecting to software through RDP over a VPN connection.  They couldn't print.  They had too new of a version of RDP and it was interfering with the software.  Taking them back one version fixed the issue.  They printed for about a week.  They call today and when they first log in they get the printers.  They are telling me they are dispappearing after they are logged infor a while????  I am desperate.  I have no access to the other software they are connecting to.  The software vendor continually says it is our issue not theirs (go figure).  All I know is I have directors and VP starting to get upset because these billers can print their claims.  Any help would greatly be appreciated.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros