troubleshooting Question

Goldmine sync issues through netgear VPN.

Avatar of Noyan Gonulsen
Noyan GonulsenFlag for Canada asked on
VPNInternet Protocol SecurityMicrosoft Applications
7 Comments1 Solution628 ViewsLast Modified:
Hi All,
I have a site to site VPN, both ends are running Netgear FVS 318 v3 firmware v3.0_26RC1 (ipsec tunnel, Encryption. 3Des, Algorithm SHA-1, SA Life Time 86400). Here is my problem, at head office we are running Goldmine Enterprise 6.7 sql 7 backend and at our remote site the user is an undocked user dbase backend. In order to recieve changes the undocked user syncs with the main database, his upload to the server works just fine however his download  crashes 3 quarters the way through the sync. The error message states " Timed out waiting from a respose from the server. TSAA0101.gts download failed". The connection at head office is a full T1 and at the remote site it is a broadband connection (cable). I have tested the upload speed is 842kbps and download speed is 4464kbps. The average size of the sync file varies between 216kb to 1.5 mb
Here is what I have done so far to troubleshoot;
1. replaced the Netgear at the remote site
2. recreated the undocked user in Goldmine
I am at lost, any help is greatly appreciated.

Thanks in advance.
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