troubleshooting Question

Explorer.exe hangs after logon

Avatar of famiit
famiitFlag for United States of America asked on
Windows XPLaptops Notebooks
7 Comments1 Solution2445 ViewsLast Modified:
I have a freshly imaged XP Pro sp2 (volume license) Lenovo Thinkpad T60 (model 2007-geu).  

Explorer occasionally hangs after logon.  I am left with the background image at time of lockup.  Sometimes there are icons, some times there are not.  The mouse moves, but does not click.  The keyboard commands like Ctrl + Shift + Esc or Ctrl + Esc do not work, but Ctrl +Alt + Delete does.  

I have found I can go to Task Manager by using CAD and kill explorer.exe and then File, New Task, Explorer to recover.

I have several of these laptops.  I make one image and then Ghost it onto the others.  I noticed the problem on the parent and first clone laptop.   I have started over from scratch on a third laptop and am getting the same problem.  I have all the current drivers and Windows Updates.

Any ideas?

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 7 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros