troubleshooting Question

Ghost Live update error LU1812

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Tomster2Flag for United States of America asked on
Windows XPStorage SoftwareOS Security
10 Comments1 Solution1051 ViewsLast Modified:
I am seeing the following problem on about six XP Pro SP2 systems at three different clients.

Norton Ghost 10.0 Live update successfully downloads a file, but gives a "fatal error" during install.

It then reports errors LU1812 and LU1806.

Norton advises that you use their removal tool to remove all symantec products then reinstall.

Did that... on three of the machines... no go.

Norton has a webpage that reports that they are aware of the problem and working on a fix.   This message has not changed in the last six - eight weeks.  

Anyone know of a fix?  Suggestions greatly appreciated.

Ghost has been very reliable for me, but this seems to be a wide spread issue with no help forthcoming from Symantec yet.  Even with the error message, Ghost works... but "fatal error" screens do not invoke client confidence.
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