Outlook can't move messages to folder

Posted on 2007-07-24
Last Modified: 2009-12-16
User all of a sudden can't drag and drop messages into Outlook folders or .pst folders.  If she selects the message and right click's she has the option to move and select the folder - this works fine.  But all of a sudden drag and drop has stopped working.

Question by:Ftizard
    LVL 97

    Accepted Solution

    Greetings Ftizard !

    1. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

    5. If no joy, create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes, war1

    Author Comment

    Thanks for the suggestions.  I was going to do a try a detect & repair and if that did not work I would have tried steps 5 and 7.  But anyway, I tried the simplest thing which the user had not done - shut down desktop and restart.  That did the trick.  

    Am accepting you answer, as the steps are good reminders.  

    LVL 97

    Expert Comment

    Fitzard, glad restarting the computer worked for you.  Thanks for the points.

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