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Outlook can't move messages to folder

User all of a sudden can't drag and drop messages into Outlook folders or .pst folders.  If she selects the message and right click's she has the option to move and select the folder - this works fine.  But all of a sudden drag and drop has stopped working.

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1 Solution
Greetings Ftizard !

1. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1
FtizardAuthor Commented:
Thanks for the suggestions.  I was going to do a try a detect & repair and if that did not work I would have tried steps 5 and 7.  But anyway, I tried the simplest thing which the user had not done - shut down desktop and restart.  That did the trick.  

Am accepting you answer, as the steps are good reminders.  

Fitzard, glad restarting the computer worked for you.  Thanks for the points.

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