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Word and Excel Run-time error '429' - ActiveX component can't create object

Posted on 2007-07-24
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Hello,

I've just installed MS Office 2003 and uploaded my old documents (from Office 2002) on my new HP Windows XP machine. However, whenever I open Word or Excel (from Start - Progreams menu), I get:

   Run-time error '429' - ActiveX component can't create object

Please help, many thanks!
vbuzak
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Question by:vbuzak
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Expert Comment

by:byundt
ID: 19562089
vbuzak,
Microsoft offers a number of possible causes in the following links. Your problem might be caused by trying to run Word & Excel from a server, or by an add-in that is not able to cope with your configuration. Another common cause is attempting to launch Word or Excel programmatically (e.g. under control of a VBA macro).
 http://support.microsoft.com/kb/244264/en-us
http://support.microsoft.com/kb/828550/en-us
http://support.microsoft.com/kb/238610/en-us
http://support.microsoft.com/kb/288902/en-us
http://support.microsoft.com/kb/257757/en-us

Are you able to launch Word or Excel successfully after booting in Safe mode?
Brad
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LVL 81

Expert Comment

by:byundt
ID: 19562150
Alternative means of launching applications in Safe mode:
1) Go to the Start...Run command line
2) Browse to find WINWORD.EXE or EXCEL.EXE (see typical path in step 3)
3) Add the Safe switch following the path to the application, using /A for Word and /Safe for Excel. For example:
"C:\Program Files\Microsoft Office\Office11\WINWORD.EXE" /A                    note the single space after path
"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe
4) Click the OK button
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LVL 85

Expert Comment

by:Rory Archibald
ID: 19564007
For Office XP (don't know about other versions offhand) you can also hold down the control key and then open Word/Excel as normal - you will be asked if you want to start them in Safe mode.
FWIW
Rory
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LVL 66

Expert Comment

by:Jim Horn
ID: 19566513
>uploaded my old documents (from Office 2002)
By any chance do these 'old documents' have any VBA code in them, where if you open them and go to Tools:References, you find one that is unchecked and prefixed with 'MISSING: '?

One possibility is that your old documents referenced either an Office object model, Excel or Word Object model, ADO or DAO object model, or something else where the 2002 version was deleted and replaced with a 2003 version during the 2003 upgrade.  
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Author Comment

by:vbuzak
ID: 19622624
Hi guys,

I appreciate your comments very much and was able to fix Excel error by removing VBA code there (how did it get there anyway, as that was a new Office 2003 installation, I just copied over "My Documents" from the old machine)?

However, there was nothing under VBA in Word, and there are only two macros, which I am not able to remove (delete button is grayed out).

I am able to start Word (and Excel) in safe mode, however when I open any "old" Word document, I get Run-time error '429' still. I am pretty sure that if I remove macros in Word, I would be fine, but don't know how to do it because the "delete" button is grayed out.

Any further thoughts would be much appreciated..

Many thanks,
vbuzak.
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by:byundt
ID: 19622659
You don't Delete code modules. But you should be able to Remove them. The Delete key will be grayed out, unless you select some text for it to work on.

Are you able to use the File...Remove xxx menu item in the VBA Editor? You'll need to select the item in the Project Explorer, which you can view (if it isn't already displayed) by CTRL + R
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Author Comment

by:vbuzak
ID: 19659847
Hello again,

Thanks to your "CTRL + R" suggestion in the VBA Editor, I was able to display some VBA projects in Word. However, when I select any item in the Project Explorer, File...Remove xxx menu is grayed out, so I cannot remove those projects.

Also, when I try to expand the first project (pdms_word), I get a message "Project is unviewable", so any further help which you might offer would be much appreciated.

Many thanks,
vbuzak.
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LVL 81

Expert Comment

by:byundt
ID: 19662673
vbuzak,
Which projects do you see in the VBA Editor?

Some third-party programs (such as Adobe Acrobat) install add-ins that are known to conflict with Office 2003. Acrobat 6 and earlier have this problem, for example. In the case of Acrobat, removing the pdfmaker.dot template it installs in the C:\Program Files\Microsoft Office\OFFICE11\STARTUP folder will solve the problem.

Brad
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Accepted Solution

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vbuzak earned 0 total points
ID: 19797741
Hi team,

I see the following projects in VBA editor:

- DocMgrMacro (Pdms_word)
- Normal
- Project (Document1)

When I try to expand DocMgrMacro (Pdms_word), I get a message "Project is unviewable".

I have checked under menu Tools:References, and thee are none there prefixed with 'MISSING: ..'

C:\Program Files\Microsoft Office\OFFICE11\STARTUP folder is empty. There is only one file called support.dot in MACROS folder, but moving it somewhere else did not make any difference.

So, I still receive "Run-time Error 429 ActiveX component can't create object " when starting Word (unless I start it in a safe mode).

Again, this is a new Win XP Pro machine with a new Office 2003 installation, only using old documents from Office 2002 (Office XP).

Any further help would be much appreciated.

Many thanks,
vbuzak.


<<Although this Comment is credited as the Answer, the actual solution (removing a file from a Start-up folder) appears in one of vbuzak's Open Discussion comments below.  byundt--Microsoft Office Zone Advisor>>
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LVL 81

Expert Comment

by:byundt
ID: 19881463
vbuzak,
Since I suspect that none of our suggestions solved your problem, I prefer to refund your points rather than put a "bad" answer in the Experts-Exchange database.

If you haven't solved the problem, I'll refund your points and delete the question. But if you have solved the problem and post the method you used, I'll refund your points and give you credit for answering the question. Does that seem fair?

byundt--Microsoft Office Page Editor
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Author Comment

by:vbuzak
ID: 19881898
Yes mate, that seems fair, but I just don't understand why can't I just delete some VBA code when I open a new Word document, but I get a message "Project is unviewable" instead?
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LVL 81

Expert Comment

by:byundt
ID: 19883463
It's a common practice for third-party software developers to password protect their VBA code. This is to keep users from playing with it, as the password is easily broken by commercial packages that remove passwords.

You may be able to delete the code by unchecking its checkbox in the Template tab of the Tools...Templates and Add-Ins menu item. This same dialog can also be used to redirect the document to a different template--using the Attach... button. You would take this second step if the old template contained code that was causing your problem.

Brad
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Author Comment

by:vbuzak
ID: 20482523
Unchecking "Pdms_word.dot" checkbox in the Template tab of the Tools...Templates and Add-Ins menu item did not help (the check box would come on again next time when starting Word (and the error would come up, as well).

However, that screen told me where to look for that template "Pdms_word.dot" and it was not hiding under "Program Files .. Microsoft.. Startup" folder, but it was in "Documents and Settings - Username - Application Settings - Microsoft - Word  - Startup" folder.

Once "Pdms_word.dot" was removed from there, it all worked nicely (without the error when starting Word)!
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LVL 81

Expert Comment

by:byundt
ID: 20483004
vbuzak,
I refunded your points (500) and gave you credit for answering your own question. Owing to a limitation of the EE website, I was not able to make the Comment with the actual solution as the Answer. Instead, I picked one of your earlier ones.

byundt--Microsoft Office Zone Advisor
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