Set up Watchguard Firebox X750e on Verizon Business DSL w/Static IP via Westell Versalink

Posted on 2007-07-24
Last Modified: 2013-12-21
New to the area, need some assistance...

A client is at a location where he only can only get Verizon DSL for Static IP and I am setting up a Watchguard Firebox X750e on that Verizon Business Static IP line.  Verizon gave us a Westell Versalink router as the DSL/Ethernet gateway.  I had the router set to "Bridge" and "Bridge" under Advanced>WAN>Multiple PVC VC 1 Configuration as was able to pass internet access through the Firewall.

However, I am unable to access the Firebox from outside using the Fireware Management software.  It does not connect.

This was not a problem with Verizon FiOS; since the FiOS passes the Static IP thru directly.

I suspect that the Westell Versalink is catching the Static IP and not passing it thru to the Firebox X750e; which is what I want to use to manage the Static IP.  Is there something on the Westell Versalink DSL modem I need to disable so it would just allow the Firebox to connect externally using the Watchguard Management Software remotely?  It doesn't seem like anyone at Verizon knows what the heck I am talking about.
Question by:medic4152
    LVL 32

    Accepted Solution

    By default any incoming connection to the WG firewall are disallowed including the firewall management requests. Please follow the steps below to allow remote connection to WG device [I am listing steps for management software version 8.3.1 or higher]

    1. Edit the pre-configured Watchguard service and go to Policy Tab.
    2. Iin the From box, add the public IP address of the location from where you are attempting to connect to the FB.
    3. Click OK, save changes to FB.

    You can also find the same information on WG website, please refer the link below [please ntoe you need WG website login and password to access the below document]:

    Author Comment

    That was it!  Thanks dpk_wal!  

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