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E2K3 BackupExec 10d Access denied

Posted on 2007-07-25
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Hi,
First of all, excuse me for my written english which is not perfect.
Since 4 weeks, I 've this kind of message in my nightly backup :
Job ended: mercredi 25 juillet 2007 at 4:13:10
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-33928
In "Job Completion Status" section :
Access denied to file Dautzenberg Thierry [td]&Top of Information Store&Inbox&Absence pour CP.
The item \\CH-SRV-MAIL\Microsoft Exchange Mailboxes\Dautzenberg Thierry [td]&Top of Information Store&Inbox&Œ00009133e344a7742d9b002a9f69d188085ca900022d000fe58fb496bf31d00000da00Absence pour CP in use - skipped.
V-79-57344-33928 - Access is denied.

In "Errors" section :
Access denied to file Dautzenberg Thierry [td]&Top of Information Store&Inbox&Absence pour CP.
V-79-57344-33928 - Access is denied

In "Exceptions" section :
The item \\CH-SRV-MAIL\Microsoft Exchange Mailboxes\Dautzenberg Thierry [td]&Top of Information Store&Inbox&Œ00009133e344a7742d9b002a9f69d188085ca900022d000fe58fb496bf31d00000da00Absence pour CP in use - skipped.
V-79-57344-33928 - Access is denied.

This example  is an old email, not in use (received in december 2005)

The object of this email is "Absence pour CP", NOT Œ00009133e344a7742d9b002a9f69d188085ca900022d000fe58fb496bf31d00000da00Absence pour CP in use.

Why these kind of characters Œ00009133e344a7742d9b002a9f69d188085ca900022d000fe58fb496bf31d00000da00  before the "official email object" ????
I 've 50 emails with the same problem for 10-15 mailboxes (total 200 mailboxes on this exchange server).
Client Computers are shutdown every night.
If I forward these emails to the same person (from Dautzenberg Thierry to Dautzenberg Thierry), the problem is solved (but in these case, the original sender is no more the same).

Server : Windows 2003 Srv SP2 (updated with WSUS 2.0)
Exchange 2003 SP2
BackupExec 10d SP3
The Logon account in backupExec is the same since 2 years (password never expires and is domain admin and exchange admin).

Any help would be appreciated.

Thanks
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Question by:Soficom
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7 Comments
 
LVL 12

Expert Comment

by:Imtiaz Hasham
ID: 19563616
i have had this problem with a client when backing up emails with foreign characters (e.g. Chinese Characters).

Kind regards,
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Author Comment

by:Soficom
ID: 19563960
Yes, the characters before the official email object are foreign characters (or chinese characters), NOT numbers like indicated in my question.
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LVL 12

Expert Comment

by:Imtiaz Hasham
ID: 19563969
one thing that I am in the process of trying to resolve this problem is to use BackupExec 11d
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LVL 24

Expert Comment

by:Iamthecreator OM
ID: 19564255
BE will skip emails with Japanese for foreign characters in the email.this is a known issue.Have you applied the SP3?

Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 3 - Includes Critical Security Updates

http://support.veritas.com/docs/287295 
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LVL 24

Expert Comment

by:Iamthecreator OM
ID: 19565359
BE will skip emails with Japanese for foreign characters in the email.this is a known issue.Have you applied the SP3?

Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 3 - Includes Critical Security Updates

http://support.veritas.com/docs/287295 
0
 

Author Comment

by:Soficom
ID: 19572115
The installed version is BE 10.1 rev 5629 Service Pack 3. This SP3 was installed 3 weeks ago (after the problems appeared) but no positive results.
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