Problems with attaching or saving files to and from network shares.

Posted on 2007-07-25
Medium Priority
Last Modified: 2012-06-27
It is taking upto five minutes to attach or save files from or to network shares. This is the case with a single  user on a domain.
Question by:SyedHNaqvi

Expert Comment

ID: 19564119
Hi SyedHNaqvi

The problem could be due to some virus existence on your system (which makes the attachment process slow) or network or the LAN must be slow, which makes it slow to attach a file. You can consult with your system administrator to solve out this problem or run virus scan to remove any virus from your system.
LVL 23

Expert Comment

ID: 19564185
Try disabling the AV on your workstation and try again. Assuming the file you are talking about is not a massive file.
LVL 28

Expert Comment

ID: 19564226
Is this user having a .pst file on a network share and other users have them locally?
LVL 18

Expert Comment

ID: 19564537
Hi SyedHNaqvi,

You didn't tell us what version of Outlook you are running. I assume you are on Exchange since you are using Active Directory.

Does this happen in safe mode? This is for OL2003:

Click the Start button, select Run and type this in the Open box field. Please add the quotes.
"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

If that didn't work... Right-click on each network drive and disconnect them. Have the user logout and log back in. Let the Policies remap the drives, (assuming you have your users setup this way).

What type of computer does this user have?

Let us know how you do.


Accepted Solution

SyedHNaqvi earned 0 total points
ID: 21997069
I should've updated this a long time ago.

The problem was due to a time skew between the exchange server and the time server. Re-synched the time on the domain with the time server and all returned to normal.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question