Problems with attaching or saving files to and from network shares.

Posted on 2007-07-25
Last Modified: 2012-06-27
It is taking upto five minutes to attach or save files from or to network shares. This is the case with a single  user on a domain.
Question by:SyedHNaqvi
    LVL 7

    Expert Comment

    Hi SyedHNaqvi

    The problem could be due to some virus existence on your system (which makes the attachment process slow) or network or the LAN must be slow, which makes it slow to attach a file. You can consult with your system administrator to solve out this problem or run virus scan to remove any virus from your system.
    LVL 23

    Expert Comment

    Try disabling the AV on your workstation and try again. Assuming the file you are talking about is not a massive file.
    LVL 28

    Expert Comment

    Is this user having a .pst file on a network share and other users have them locally?
    LVL 18

    Expert Comment

    Hi SyedHNaqvi,

    You didn't tell us what version of Outlook you are running. I assume you are on Exchange since you are using Active Directory.

    Does this happen in safe mode? This is for OL2003:

    Click the Start button, select Run and type this in the Open box field. Please add the quotes.
    "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

    If that works check your addins:
    In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
    Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

    If that didn't work... Right-click on each network drive and disconnect them. Have the user logout and log back in. Let the Policies remap the drives, (assuming you have your users setup this way).

    What type of computer does this user have?

    Let us know how you do.


    Accepted Solution

    I should've updated this a long time ago.

    The problem was due to a time skew between the exchange server and the time server. Re-synched the time on the domain with the time server and all returned to normal.

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