Exchange glitch, lost drafts and sent spanning 4 hours.
Posted on 2007-07-25
SBS 2003 with Exchange running
XP Pro with Outlook 2003
We recently had a problem where he client for some reason (still a mistery) lost connection to the Exchange Mailbox and started looking at a different source, probably a local .pst or maybe another .ost.
However the user could not receive and email but could send, the Exchange was receiving but this specific user could not view hem.
Outlook was poiting to the correct source. Everyone else in the organization could receive their emails and in the log there was nothing going wrong as far as Exchange was concerned.
Now after the user realises there should have been some incoming mail durig that period I ask her to close Outlook, log of her session and log back in again.
This did fix the problem of receiving. However all the sent emails and drafts disappeared. I have done a complete search and opened every possible .pst file I could find, also went back on the server to see if there was a temp .ost file but no luck.
There is a specific file in DRAFT she needs back to save a days work.
Happend to anyone before?
Does anyone know of a tool to force the NK2 file to search the sent folder again?
This most be one of the most annoying things if you create a new user or do any kind of change
and forget to move the NK2 file.
I just want it to populate what she sent again.