• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3171
  • Last Modified:

hp Install Network Printer Wizard 6.0 - can't use, can't uninstall

Hello,
Actually there is 2 connected problems:

1. I have several computers with XP Pro (patched up to date) and hp Install Network Printer Wizard 6.0, connected to hp LaserJet 1320n and DesignJet 800 printers.Everything seems to work, but with one quirk - after 1-2 hours after powering on, computers disappear from "My Network Places". They can be pinged, their network shares can be accessed directly, they can use network - but they are invisible. Restarting computer helps, restarting Computer Browser service helps, even restarting AD controller helps. BTW, does not matter if Computer Browser service is running or stopped - after some time computers become invisible.
"Uninstalling" INPW, deleting TCP/IP port and printer drivers helps permanently.

2. Tried to uninstall INPW 6.0 and install 5.0 version. Uninstall seemed to work, at least it was removed from Add/Remove programs. BUT at print server properties 'Ports' page there was still line "hp standard TCP/IP port". Nevertheless, I installed 5.0 version and got the same problems. Tried to uninstall 5.0 version and there the fun begin: "This version of the HP Install Network Printer Wizard is older than the one currently installed on your system. Are you sure you want to replace the existing (newer) version with this older version?". Huh?! I uninstalled 6.0 version before. And no, i can not uninstall 5.0 version.

So the question is: how to solve problem with invisible computers and how to completely uninstall INPW, so i can try another version?
0
tapkep
Asked:
tapkep
1 Solution
 
mmconsultantCommented:
Are the XP firewalls turned on on the client machines?
0
 
tapkepAuthor Commented:
Yes. And when INPW asked - requested port was opened.
0
 
lauchangkwangCommented:
>> "This version of the HP Install Network Printer Wizard is older than the one currently installed on your system. Are you sure you want to replace the existing (newer) version with this older version?". Huh?! I uninstalled 6.0 version before.

You need to wait for a while (around 4 to 5 hours) after you uninstalled the version 6  ...... The Network sometime need more time to let it "Refresh / Renew / Update" ........... Try to check it out on another working day ...... Think the network will become without version 6 ....... then that is the time for you to install the version 5 to test it out.

And for the Question 1, try to RESTART the hp PC which Installed Network Printer Wizard 6.0, connected to hp LaserJet 1320n and DesignJet 800 printers. This problems mostly cause by the Network where "disconect" the PC. (Just like the shared printer) Restart the PC will make the connection restarted again.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
tapkepAuthor Commented:
lauchangkwang: the problem turned out to be not with INPW itself, but with port monitor it installs.

When you install INPW, it writes itself into disk and create registry keys, but if you have not ran it, you can completely uninstall. If you run INPW and add printer, it also (silently) installs HP Port Monitor, and uninstalling it is tricky. So the whole procedure of removing INPW and port monitor is:
1. Uninstall INPW, delete network printer, go to 'Printers and Faxes', right click for 'Server properties', delete port.
2. Reboot.
3. run regedit, delete from
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls
HPtcpMib.dll, HPTcpMon.dll, hptcpmon.ini, hptcpmui.hlp, hpzipt12.dll, hpzisn12.dll, hpzjcd01.dll, hpzjfw01.dll, hpzjrd01.dll

HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors
HP Standard TCP/IP Port
4. Reboot.
5. Clean up files from %windir%\system32 (hptcpmon.dll, ...)
0
 
tapkepAuthor Commented:
Well, looks like i myself answered to question about uninstalling. For the first part - how to use INPW 6.0 - answer still would be welcome. And yes, finally downgrading to INPW 5.0 with older port monitor solved the problem.
0
 
Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now