Setup email address in Exchange 2000 without setting up AD user

I should know this, but my brain is just pulling a blank today.  We've got a sytem with Exchange 2000 on a Win 2000 Server domain with Active Directory.  When we set up a user in AD it automatically creates their email address, etc.  What I need to do is create an email address without a corresponding AD login (i.e. just a generic email address without a matching user login).  I asked one of my techs to set this up, and was told that in order to have an email address they have to set up an AD user.  I'm about 80% positive that this is wrong.  We should be able to set up an email without a corresponding user id.  I just can't remember how.  Can someone give me direction on setting up an email address in Exchange 2000 without having to set up an AD user?  Thanks.
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You can't have an email address without an AD object.
AD objects that can have an email address on them include

- groups
- user accounts
- contacts
- public folders

A contact with an email address in your own domain is close to useless as the email cannot be delivered anywhere.
What are you doing with this email address? If you want to read email that comes in to the address then you will need a mailbox, which means a user account.

michkoAuthor Commented:
All of our current email addresses are based on user names (first initial, last name typically).  We have a department with a lot of turnaround in personnel.  Their dept head wants to have a generic email address set up (such as that they can give to their customers.  On Exchange this address will be set up to forward mail to another address (depending on who is actually employed in the department on any given day (lol)).  It's not my recommended solution, but I can see their point of not wanting to frequently give clients a new email address.  It's a pain for the clients, and not good for the department's image.  This way when they change personnel we can just change the forwarding address.  Personally I think they would better spend their time trying to retain their people.
Are you talking about mail-enabled group? You can set up a mail-enabled group (which is not relevent to a user account) and add user(s) into that group, so that if an email is sent to this group all the members will get a copy. E.g. you can set up a mail-enabled group called and put user1 and user2 into the group. Both users will get a copy of the email but "support" is not an actual login account.
michkoAuthor Commented:
Don't know whether to laugh or cry.  I'll settle for kicking myself in the butt.  Said brain wasn't working today.  Yes, the mail-enabled group is exactly what I'm looking for.

I'm going to split points.  Sembee mentioned groups first, ormerodrutter put it out so the light bulb came on.

Thanks to both.

You are welcome.
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